•Took necessary steps to meet customer needs and effectively resolve food or service issues.•Communicated clearly and positively with customers, co-workers and management.•Correctly received orders, processed payments, and responded appropriately to guest concerns.

• Managed company finances as well as customer billing and invoicing.• Answered and directed all phone calls including emergency calls requiring immediate service• Organized and scheduled jobs for technicians• Provided customer connection and company advertisement

Tasked with serving students in Baylor’s Teal Residential College by exemplifying and implementing the values and policies of Baylor University Campus Living & Learning.• Supervised and connected with nearly 400 residents of residential college. • Created discussion on a variety of subjects through conversations, events, and other activities• Moderated interpersonal matters and incidents and helped manage the building• Worked with team to create the best possible residential experience for each resident