Alan Gibson Email & Phone Number

Hartford, Connecticut, US

Denver, Colorado, US

• Constantly assessed Account Management processes of the startup organization, identifying opportunities for improvement and implementing enhancements to streamline procedures.
• Served as a member of the Enrollment Steering Committee, supporting the design of marketing events and developing a system of standards for programs and presentations.
• Cultivated robust relationships and maintained all facets of client success—including member enrollment, education, regular analytics, reporting, renewals, and strategy development—managing a $6M account book of.
• Functioned as the first line of contact for clients, utilizing problem resolution strategies to provide comprehensive solutions to service dilemmas that safeguarded client satisfaction.
• Prepared and presented regular client performance reviews and metrics, maintaining client communications to guarantee all client-specific contractual requirements were met.
• Leveraged relationship building strategies to provide comprehensive support to customers and maintain client satisfaction, ultimately driving client retention to 85% over tenure.

Atlanta, Georgia, US

• Championed a critical role in the Nurse Electronic Documentation (NED) pilot program, leading the successful, company-wide implementation of electronic documentation technology in patient homes.
• Continually delivered exemplary care to patients, guaranteeing full compliance with state and federal guidelines and regulations to safeguard patient health and wellbeing.
• Managed a staff of five internal employees and 65 nurses, directing homecare operations, client services, account management, sales, and marketing functions across 13 counties to ensure quality and compassionate.
• Leveraged business development strategies to analyze and grow the location’s client census and service hours as well as drive annual revenue to $2.3M during tenure.
• Mentored internal office staff for North Carolina offices, providing comprehensive operational and client services training to new hires in order to maintain exemplary service and client satisfaction.
• Spearheaded an augmented onboarding initiative, transforming hiring and interviewing strategies to guarantee qualified candidates and continually elevated client service.

Atlanta, Georgia, US

• Demonstrated consistent and excellent performance to achieve promotion to a three-month mentorship program, harnessing comprehensive leadership strategies to prepare for Location Director role.

Atlanta, Georgia, US

• Managed staffing and operations in the Norfolk location, successfully onboarding more than 70 qualified RNs and LPNs to achieve more than 400 service hours per week and a 32% increase in client census within 12 months.
• Leveraged relationship building skills to maintain constant communication with both nurses and clients, developing partnerships that fostered constant business development and improvement.

US

• Employed relationship building skills to develop robust partnerships with 12 local physician practices, directing and advising their revenue cycle management programs.
• Performed the human resources (HR) functions of the Physician Services of South Carolina office—including payroll, hiring, and employee benefits—to successfully manage all daily operations.

Columbia, Maryland, US

• Performed as a senior recruiter to support an underperforming office, transforming operations and team dynamic to deliver a 28% revenue increase as well as a 22% gross profit increase over a year-long tenure.
• Performed on-call duties regularly, offering comprehensive after-hours support to families in order to safeguard patient wellbeing and ultimately maintain client satisfaction.

Columbia, Maryland, US

• Served as a key member of the operations team to guide the split of the Knoxville Homecare office into separate Adult and Pediatric homecare offices, providing concentrated and quality care to ultimately increase adult.

Columbia, Maryland, US

• Leveraged cold-calling techniques to support the management team, utilizing talent acquisition strategies to identify qualified candidates and onboard skilled nurses.
• Successfully completed internship to meet master’s program requirement for graduation.

Columbia, SC, US

• Managed the development, implementation, marketing, and evaluation of monthly wellness and cancer prevention events, serving a 28K student population and delivering program information.
• Supported the management of Faculty & Staff Wellness programs, providing tailored monthly education programs and Health Risk Assessments.

Bachelor Of Science - Bs, Health Promotion

Master Of Public Health - Mph, Health Promotion, Education, & Behavior