Alan Giles Email & Phone Number

As a product support lead, I have accomplished the following:-Communicated with customers via Zendesk, Zoom, and Gmail as part of the Emerging Products team-Provided Tier 2 level support for customers with escalated situations-Cataloged customer feedback and shared it with the product team-Reported and troubleshot software bugs alongside developers-Created and edited articles and tutorial videos for client-facing help center-Planned and executed monthly team culture events

Greater Chicago Area

As a data operations associate, I accomplished the following:-Updated menus for restaurants using specific company style and rules-Communicated with clients to solve stylistic errors-Maintained high quality assurance scores while also hitting the monthly quota

Greater Chicago Area

As a content creator at Social Media Beast, I accomplished the following:-Crafted, wrote, and published original content on social media platforms for clients-Communicated with clients about marketing needs-Established brand presence through content strategy

Greater Chicago Area

As a loft assistant, I accomplished the following:-Managed social media accounts on Facebook, Twitter, and Instagram-Published social media posts for school events-Organized schedule for Office of Student Organizations and Leadership

Greater Chicago Area

As a host and technician, I accomplished the following:-Managed seating charts-Provided excellent customer service to audience members-Ushered theaters-Operated theatrical light and sound boards-Communicating with performers and house staff

Greater Chicago Area

As a host at Yolk, I accomplished the following:-Provided quality customer service while greeting customers-Operated POS system and cash register efficiently-Managed seating charts

Greater Chicago Area

As an RA, I accomplished the following:- Supervised residents within on-campus living- Communicated essential information from the college to students- Planned and executed community-building events- Fostered safe spaces to ensure a healthy environment for residents

Columbus, Georgia Area

As a teaching assistant for improvisation, I accomplished the following:-Created curriculum for theatrical education for children-Conducted group activities and lessons-Engaged with students