Alan Glaser Email & Phone Number

Hendersonville, Tennessee, United States

Job ObjectivesManages the operation of a Walgreen store.Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.Job Responsibilities/TasksCustomer ExperienceMonitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.Greets customers and clinic patients, and offers assistance with products and services.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Resolves customer complaints and helps respond to customers’ special needs.OperationsSupervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.Supervises receiving, stocking, pricing, returning, and transferring of merchandise.

The primary purpose of this position is to manage the operation of an individual store in particular markets in an efficient manner while maximizing sales, margin and profitability. Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards, merchandising programming and budgeted financial targets. This position promotes and drives customer service. Successful performance of this position requires the performance of managerial tasks with independent judgment and discretion. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.• Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.• Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved.• Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints.• Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback,• Manage adherence to all regulatory and compliance legislation and policies.• Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintain and follow rules in Clutter Free.• Maintain merchandise standards according to the POMP manual, profit planner, corporate plan-o-grams and on-going merchandise information.• Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.• Manage store’s vendor relationships.

The primary purpose of this position is to manage the operation of an individual store in particular markets in an efficient manner while maximizing sales, margin and profitability. Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards, merchandising programming and budgeted financial targets. This position promotes and drives customer service. Successful performance of this position requires the performance of managerial tasks with independent judgment and discretion. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.• Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.• Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved.• Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints.• Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback, and demonstrate SMILE and• Manage adherence to all regulatory and compliance legislation and policies.• Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintain and follow rules in Clutter Free.• Maintain merchandise standards according to the POMP manual, profit planner, corporate plan-o-grams and on-going merchandise information.• Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.