Alan Greene, Sr. Email & Phone Number

Provide assistance with Desktop/Laptop/iPad/Tablet/Mobile Phone Support andDeployment in personUtilize GoTo Connect to answer the helpdesk calls and work the ticket queue usingJira/Confluence to resolve hardware/software issues.• Document the full troubleshooting steps for each helpdesk call or ticket resolved to meetthe company SLA.Resolve user issues using remote desktop/SOTI MobiControl/BomgarHardware supportOperating systems supportUser and permission administration and management in a domain (AD, GPO, groupsOUs, password, logon items, etc.)Utilize Single Sign-On and Multi-Factor Authentication solutions such as Okta, Duo,Microsoft Authenticator, Authy, Google Authenticator, etc.Troubleshooting basic networking issues with knowledge including TCP/IP, DNS, DHCP,NAT, SSH, HTTP/HTTPS, IPSEC, L2TP, Firewall ACLsTroubleshooting/repair and escalation of hardware issuesPrinter SupportAsset Management utilizing Azure/Endpoint, Lansweeper to make sure all devices arecounted, stocked, deployed, assigned to the correct users, and are compliant with thelatest updates and security policiesMeeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software)Imaging and deployment of replacement equipmentSoftware implementation supportTesting and installation of packaged and in-house developed software on systemsAssisting with software rolloutsDocument and develop knowledge base articles using Atlassian products (JIRA,Confluence)Escalation of software issuesPermissions supportAssistance with user account login issues through Azure and other account creation toolsOffice 365 and MFA issue troubleshootingProviding excellent in-person and technical supportProviding support to IT Engineering Team as requiredDeveloping and facilitating peer and end-user training as needed.Developing and maintaining preventative maintenance procedures where assigned.

Utilize Microsoft Office 365, Azure, Exchange and Active Directory to manage theemployee and group policy objects with domain groups• Provide assistance with various technology issues, such as password resets, hardwareand software installations and fixes, networking issues; new hire equipment deployment;current employee upgrades• Track issues through service tickets entered with team desk• Utilize ConnectWise software to fix issues remotely• Enable or limit access to network drives for certain users• Manage all employee cell phone inventory, accounts and issues with ATT FirstNetservices• Manage telephone VOIP accounts using YeaLink System

Little Rock, Arkansas Area

Reviewing photos, editing and making necessary changesRecording, editing and mixing audio tracks (instruments, vocals, etc.)Manipulate and edit film pieces in a way that is invisible to the audienceOverseeing layout (images, graphics, videos, and artwork)Select, assemble and position equipment (cameras, stands, software, etc.)Shoot scenes according to requirementsDelegate assignments to in-house team members and freelancersManagement of the social media pages and platforms (Twitter, LinkedIn, Facebook).Maintain the company’s financial records and preparing financial records.Maintain excellent customer service with clients.

Provide service and customer support during field visits or dispatches to Arkansas state revenue officesManage all on-site installation, repair, maintenance, and test tasksDiagnose a wide range of computer hardware and software malfunctions and determine proper solutions Perform regular preventative maintenance on various computer systems and hardwareProduce timely and detailed service reports through Microsoft Office (i.e., excel spreadsheet)Cooperate and communicate effectively with the technical team and share information across the corporationComprehend customer requirements and make appropriate recommendations/briefingsMaintain positive relationships with customers

Maintain relationships with automotive third-party vendors and venuesManage inventory online through the internet database for the various car dealers serviced for picturesMonitor industry trends and competitor activitiesManage videography and social media activity surrounding field marketing campaignsDocument and share lead/customer intelligence with the sales teamResponsible for ensuring excellent customer satisfaction by demonstrating commitment and delivering quality servicesNegotiate with automotive retailers and other third-party partners on promotional display and merchandise placementProduce timely and detailed service reports through Microsoft Office (i.e., excel spreadsheet

Supervises a medium-sized professional, technical, and administrative support staff by interviewing applicants, making hiring and termination recommendations, assigning and reviewing work, and training and evaluating the performance of incumbentsAssists taxpayers by calculating and collecting monies for sales/use tax, motor vehicle registrations, driver's license fees, and real estate documentary stamps and ensuring taxpayer compliance to Arkansas laws and statutes by verifying liability insuranceResponsible for assisting taxpayers, completing business activity reports, and supervising the work of subordinates in the revenue officeResolves problems encountered by taxpayers, regarding necessary documentation for licenses and transactions, and researches microfilm records for outstanding violations and suspensions before issuing a license.Recommends changes to section supervisor and manager to improve the effectiveness of the section supervisedSupervises employees responsible for the receipt, reconciliation, disbursement, or deposit of funds or the provision state revenue management activities.Disseminates and discusses changes in policies, procedures, and regulations with employees andMonitors collection and processing activities by reviewing financial reports and information on a daily basis to ensure section compliance with laws, regulations, and procedures.Orders and inventories supplies, such as license plates, decals, deed stamps, and general office supplies.Knowledgeable of the principals and practices of accounting and bookkeeping

• Resolves problems encountered by taxpayers, regarding necessary documentation for licenses and transactions, and researches microfilm records for outstanding violations and suspensions before issuing license.• Delivers technical assistance to subordinates, taxpayers, employers or contractors concerning procedures and problems, interprets applicable state and federal statutes and regulations.Computes taxes, penalties, interest, or refunds due and prepares forms customers Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents seeking to obtain vehicle title paperworkAssists taxpayers by calculating and collecting monies for sales/use tax, motor vehicle registrations, driver's license fees, and real estate documentary stamps and ensuring taxpayer compliance to Arkansas laws and statutes by verifying liability insuranceAbility to provide technical information and guidance regarding the tax, motor vehicle, driver’s services or other applicable lawsKnowledge of the principles and practices of accounting or bookkeeping