Streetwear Clothing Brand

Leading the sales, account management, business development channels for the largest eCommerce solutions company in the UK.

Sales Manager - Account Management / Inbound and Outbound Telephony Sales Management - B2B/B2C • Managed a number of team leaders and a large number of Internal Telephone Account Managers each with their own geographical area to deliver a set of agreed business objectives through application of proven sales management techniques.• Successful implementation and evolution of productivity and sales KPI’s, call guides and observations aids for the department.• Represented the company at key networking events throughout the UK attracting new clients.• Managing the department’s incentive budget, ensuring sales initiatives are planned for the year to drive performance.• Ongoing training and development through 1-2-1’s and proactive coaching by developing individuals to increase overall capability through use of and application of specialist knowledge and experience.• Driving departmental campaigns and measuring the success ensuring every avenue explored to increase business levels.• Successful implementation of CRM system, Salesforce, to measure success rates for each campaign.• Devise and implement sales and contact management strategies to ensure resource is effectively deployed in the pursuit of business objectives.• Actively performance manage team to ensure business objectives are achieved.

Outbound Telephony B2B; * Make proactive (including cold) outgoing sales calls on a daily basis to new targets accounts to build relationships and promote the PSL product proposition.* Ensure delivery of contact / relationship management strategy to maximise businessresults from panel.* Develop an appropriate business plan to maximise sales within a panel of accounts,ensuring activity is focused on business development.* Make outgoing telephone calls to target accounts to build relationships with seniorlevel influences and sellers and to promote the commercial benefits of GI sales.* Apply knowledge of PSLs product / service proposition using the telephone to buildtrusted partnerships with target accounts and deliver new sales growth.* Build strong and productive working relationships with both key sales andadministrative staff at all accounts as well as a strong personal network internally.* Develop and maintain an understanding of internal & external customer needs in order toassist the Company in meeting its business objectives.* Understand and adhere to PSL and Industry compliance standards.* Positively articulate company products, propositions and marketing messages forexisting and any new developments.

* To answer incoming calls and make outbound calls within agreed service standards withthe ability to handle complex/difficult calls from Financial Advisors relating topolicies, claims and commission information.* Ensure that all business processes are followed.* Maintain an understanding and adhere to Paymentshield's TCF principles.* Receive and manage ASU claims either on case managed basis or on a process managedbasis dependent on the needs of the business.* Evaluate information from potential claimants, their employers, medical advisors andother external parties linked to the assessment or investigation of claims.* Communicate settlement decisions (including repudiations) to customers, discussing anyfurther or ongoing evidence requirements.* Where appropriate instruct external parties to provide information. * Assess and Process ongoing evidence provided by claimants to release claim payments ina timely manner.* Maintain such records (within core system and paper records) as are required to satisfyclaim assessment, financial and regulatory audit.* Provide training and coaching as senior member of the team to new starters and under-performing members of the team to ensure competency levels achieved using companyperformance management process.