Alan Griffith Email & Phone Number

Indianapolis, In, Us

Reston, Virginia, Us

Perform network operations and management to include configuration and troubleshooting of customer circuits across optical and electro-optical multiplexers, Cisco and Juniper routers, and switches. Proactively monitor network alarms across platform specific network management tools. Secures network system by establishing and enforcing policies. Interface with Government counterparts, commercial carriers and subcontractor team members. Utilize trouble ticket management applications to document all aspects of troubleshooting, isolation, escalation, and resolution during the lifecycle of a service impacting network incident. Additional tools: Splunk, Cisco Prime Optical, Palo Alto Network firewall and Silex

Indianapolis, In, Us

Coordinates LAN installation, maintenance, troubleshooting, and review, evaluate, and fine-tune components such as virtual servers, hubs, switches, and routers to achieve peak efficiency within the overall network connectivity. Assists in the development, configuration, installation, and maintenance of network systems to include the LAN/WAN. Provides knowledge of the organization's network architecture, topology, and protocols sufficient to plan, design, develop, and integrate network systems and security plans and procedures consistent with existing or planned network infrastructures. Determines if the facility environment can provide for network system requirements, and if infrastructure is in place to support the system. Analyzes LAN utilization statistics, performance measures, and system profiles to ensure network robustness in serving the business needs of the installation. Sets up and maintains account restrictions and user rights. Applies IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.

Indianapolis, In, Us

Telephone technical support for proprietary software, browser support, internet connectivity, and mobile devices as single point of contact for over 1000 system users. Install printer driver and set shared network drive. Reset password for Active Directory accounts. Create Distribution lists and administration of Microsoft Exchange. Ticket documentation using Remedy software. Provided additional customer service via PC remote assistance. Averaged 12-minute call interaction with a 90.9% First Contact Resolution.

Indianapolis, In, Us

Provided knowledge of cryptologic support operations to commanders, service cryptologic elements, and national agencies, joint service relationships of operational concepts. Utilized a wide range of complex analysis hardware and software to process signals, including receivers, demodulators, printers, spectrum analyzers, and associated computer equipment. Used advanced computer software programs to manipulate and extract intelligence data from electromagnetic emissions. Operated computer terminals for data entry, query, data restructuring, and signals development. Study, analyze, and identify electromagnetic emissions. Extracted electromagnetic emissions from real-time and recorded media, and performs technical and data analysis. Used analytical aids and related reference material to help identify signals and detect abnormalities. Notifies appropriate personnel and work centers of unusual activities or critical situations. Generated reports incorporating analytical finds with intelligence information. Annotated and forward operational characteristics of selected transmissions or reportable information. Evaluated records, operator logs, formats, technical reports, and data from other activities. Developed, managed, reviewed, and evaluated intelligence production processes. Ensured signal exploitation activities are conducted in support of operational requirements and satisfy tasked objectives.

Aas, Computer Networking

Bachelor Of Science, Media Arts And Science