• I love helping people grow and gain confidence in their skills and abilities.• Orient new graduate and undergraduate students in 7-week college success transition course.• Patiently mentor new students, helping them overcome time management and technological obstacles.• Train students to use Microsoft Word, Excel, and Powerpoint as well as the university learning management software.• Improve student performance by providing clear feedback that identifies opportunities for improvement and simultaneously highlights quality areas, allowing students to save face while challenging them to improve.• Increase student retention by identifying struggling students early and providing extra support through added communication by phone, email, and classroom forums.• Consistently described by students in over 500 course sections as insightful, helpful, reliable, approachable, knowledgeable, challenging, and fair.• Served as liaison between curriculum team and faculty to correct glitches and curriculum errors to improve our product and help students succeed.• Trusted and chosen by peers for 4 consecutive years to serve as content chair for UNV 504 course because of my leadership, expertise, and team collaboration skills. • Chosen to collaborate with university executives, college deans, and select faculty peers to develop university ethical position statement and implement special initiatives throughout the university. • Promoted to Tier 3 faculty position (doubling my teaching load) due to my excellent work ethic, quality teaching, teamwork, and ability to prioritize.

• As team lead, organized, instructed, motivated, and unified enrollment counselors to achieve enrollment goals.• Taught university processes and sales techniques as mentor to new counselors.• Demonstrate industry knowledge and leadership through consistent enrollment results, quality phone activity, student retention, and team performance.

• Professionally processed bank deposits, withdrawals, and account transfers.• Identify customer’s financial needs to surpass monthly referral and sales goals.• Gilbert branch “Top Selling Teller” for June, July, August, and September.

• Professionally processed bank deposits, withdrawals, and account transfers.• As “Teller Coach,” trained new tellers on bank policy and procedures.• Winner of the “Bank of America Spirit of Excellence Award” in 2005 and 2006 for excellent customer service, sales performance, and teamwork.• Consistently exceeded monthly referral and sales goals.