• Responsible for the management and manipulation of structured data, with a focus on building intelligence tools.• Perform analysis, interpreting results, normalization operations and provide actionable insights with recommendations.• Partner with stakeholders to understand data requirements and develop tools and models for outward facing use.• Lead a team of 5 analysts and have an active role in on boarding, coaching, and guiding new and existing personnel.• Conduct… Show more • Responsible for the management and manipulation of structured data, with a focus on building intelligence tools.• Perform analysis, interpreting results, normalization operations and provide actionable insights with recommendations.• Partner with stakeholders to understand data requirements and develop tools and models for outward facing use.• Lead a team of 5 analysts and have an active role in on boarding, coaching, and guiding new and existing personnel.• Conduct descriptive and regression-based analytics on a software application for the system of care. Show less

• Develop business data and process flow diagrams containing any data elements pertaining to a project or report request to analyze and confirm the definition of project requirements.• Identify the business impact of systems and application changes and identify capability gaps between current state and desired state.• Streamlined and optimized overall report request process to reduce the turnaround time from 30+ days to 14 days by utilizing lean principles.• Manage daily, weekly… Show more • Develop business data and process flow diagrams containing any data elements pertaining to a project or report request to analyze and confirm the definition of project requirements.• Identify the business impact of systems and application changes and identify capability gaps between current state and desired state.• Streamlined and optimized overall report request process to reduce the turnaround time from 30+ days to 14 days by utilizing lean principles.• Manage daily, weekly, monthly, quarterly, bi-annually, and yearly customer reports to include modifications and ad-hoc reporting.• Develop and implement plans for piloting and staging solutions, to manage stakeholder expectations. Show less

• Analyzed the performance of data management systems for the County of San Diego ensuring the integrity of the electronic health record (EHR).• Adhered to enterprise process/procedure standards and requirements related to documentation and tracking of incidents in SharePoint utilizing an InfoPath form.• Provided hands-on services/support as needed to users, e.g. restarting servers, hardware provisioning support, maintenance team.• Applied knowledge of applicable hardware/software… Show more • Analyzed the performance of data management systems for the County of San Diego ensuring the integrity of the electronic health record (EHR).• Adhered to enterprise process/procedure standards and requirements related to documentation and tracking of incidents in SharePoint utilizing an InfoPath form.• Provided hands-on services/support as needed to users, e.g. restarting servers, hardware provisioning support, maintenance team.• Applied knowledge of applicable hardware/software tools/technologies to address specific problems/issues, e.g., remote access tools (Go to Assist and Citrix Shadow), telephony, and Virtual Contact Center (VCC).• Designed, developed, and delivered training to educate applicable stakeholders on the electronic health record, e.g., users, team members, leaders, and other IT Teams.• Assessed areas of weakness, solicited for inputs, and developed policies for improved operations to exceed departmental objectives.• Drove resolution/workarounds in a timely manner, to minimize down-time and customer impact.• Conducted and supported testing activities for user acceptance testing and compliance with test scenarios. Show less

• Managed and directed up to 289 service members in the areas of military police, chemical, medical, maintenance, and support/distribution operations.• Ensured operational readiness rates exceed 80% for all vehicles and 85% for all other equipment as a Company Executive Officer.• Developed, planned, and executed one-on-ones, daily, and yearly training programs.• Coached, developed, and guided service members in the development of skills and strategies to ensure their success as a… Show more • Managed and directed up to 289 service members in the areas of military police, chemical, medical, maintenance, and support/distribution operations.• Ensured operational readiness rates exceed 80% for all vehicles and 85% for all other equipment as a Company Executive Officer.• Developed, planned, and executed one-on-ones, daily, and yearly training programs.• Coached, developed, and guided service members in the development of skills and strategies to ensure their success as a service member and civilian.• Conducted command inventory with 100% accountability every 6 months. Show less

• Verified patient information to ensure it is complete and accurate.• Maintained patient and invoice files by entering and adjusting data in a MS- DOS platform (InSyst).• Provided troubleshooting and technical support for configuration of operating systems (Windows XP and 2000), network configuration, and hardware troubleshooting.• Generated reports for quality assurance and operational audits.• Ensured that patients’ files were kept safe to avoid issues of lost or damaged… Show more • Verified patient information to ensure it is complete and accurate.• Maintained patient and invoice files by entering and adjusting data in a MS- DOS platform (InSyst).• Provided troubleshooting and technical support for configuration of operating systems (Windows XP and 2000), network configuration, and hardware troubleshooting.• Generated reports for quality assurance and operational audits.• Ensured that patients’ files were kept safe to avoid issues of lost or damaged files. Show less