Alan Hackett Email & Phone Number

Sydney, New South Wales, Australia

Key Responsibilities• Subject matter expert with practical application of Regulatory prudential standards including APRA CPS 220 (Risk Management), 231 (Outsourcing) and 234 (Information Security) involved in the the design and implementation of CPS 230 (Operational Risk Management). • Provide advice, monitoring, assurance and reporting over the Bank's operational risk management, compliance management, and supplier lifecycle frameworks. • Data analytics and management reporting of trends, themes, and root cause analysis over risks, issues and incidents.• Support Risk in Change activity as a third party supplier and Regulatory subject matter expert.

NS&I is one of the largest savings organisations in the UK and an Executive Agency of the Chancellor of the UK Exchequer. I held the role of Business-to-Business (B2B) Account Manager working with wider UK Government departments, such as HM Treasury and HM Revenue & Customs, to provide operational and technical solutions to deliver Government policy.As Business-to-Business Account Manager I acted as the single point of contact for external client and third party and vendor stakeholders as well as internal colleagues with regards to operational and technical delivery and performance of my accounts.Key responsibilities included:Commercial contract delivery | vendor management | internal and external stakeholder management | change management delivery | project management | operational delivery oversight | financial forecasting | budget management | invoicing | identification of efficiency savings | risk and issue management | incident management | governance | management information analysis | commercial negotiation | dispute resolution | performance management.

Twickenham, London

My client accounts have included Harley Owners Group, Shell Driver’s Club, MasterCard, Cycling Touring Club, Groupon (Germany), AstraZeneca, Zara.com and Renault Front Office. As the key client contact I am responsible for all financial aspects of the accounts and their invoicing as well as operational delivery, with all the team managers being my direct reports. I also manage the relationship with third party suppliers. Key responsibilities included:Commercial contract delivery | internal and external stakeholder management | operational delivery oversight | financial forecasting | budget management | invoicing | identification of efficiency savings | risk and issue management | incident management | governance | management information analysis | stock management | recruitment and assessment centre facilitation | performance management.