Alan Harper Email & Phone Number

San Jose, California

As an General Manager, I ensures that all memberships, fitness and service functions within the club provide the best member experience, team member environment, and achieve financial success.

Pacific Shores Club

Manages and directs all operations, staffing, and marketing aspects of the Fitness Center. Acts as a direct liaison between Plus One and the Client’s supervising department. Assume the key responsibility in the marketing, promotion, planning, and staffing all programs including fitness center management, group fitness, and personal training services.

As an General Manager, I ensures that all memberships, fitness and service functions within the club provide the best member experience, team member environment, and achieve financial success.

Participate and provide club specific input into the development of the club P&L and operating plan.Developed wellness program for Silver Sneakers members. Received superior customer service satisfaction scores in first quarter.Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures.Brought personal training staff from 4 to 11 trainers in second quarter, servicing over 650 sessions per month.Reduced overtime by 25% by doing daily time and labor audits.

Establish priorities and goals, including revenue targets for membership, fitness and labor for the club.Identify and plan the execution of improvement in the club.Provide input and report monthly results to the DM regarding the club P&L Increased overall annual sales 43% YoY by incorporating several quality process improvements within the Club.Increased monthly member retention rate by 10% after implementing new training programs.Achieve club membership goals by meeting or exceeding the club's new member enrollment and personal training attachment targets.

Sunnyvale, California

Hempstead, New York