Alan Helms Email & Phone Number

North Alabama

North Alabama

District Manager for Nothern Alabama

• Managed 8 district offices located in Louisiana, Texas and Arkansas. Successfully transitioned Alltel retail teams over to Verizon Wireless seamlessly. Led 6 Retail Sales Managers, ASMs and ASOs, per office with an.
• Reduced employee turnover from 56.94% in 2007 to 25.67% in 2008.
• Six Wireless Consultants were successfully promoted; four are currently Store Managers and two are Assistant Store Managers.
• Consistently finished in top 5 out of 96 in Data Card production.
• Consistently finished in top 18 out of 96 in Gross Data production.
• Consistently finished in top 12 out of 96 in Voice-to-Text production.

• Managed North Carolina, South Carolina, Virginia and West Virginia market areas while leading 8 Quality Assurance Auditors as they performed quarterly quality checks on policy and procedures, as required by Sarbanes.
• Successfully increased East Coast area review scores from 80% range up to the 90% range.
• Lowered operating costs by training and increasing quality assurance results.

• (MSA) Metro Service Area Hub LocationLed the Dothan, AL hub retail store in the Southern Market Area. Managed over $250K of inventory for each location and an estimated $400K operating budget for all locations. Led 13.
• Hired, trained and evaluated staff for development; as a result 13 Retail Sales Reps where promoted to Manager Positions.
• Motivated and built a team that increased productivity in each location year over year.
• Successfully became the leading market (top 25 out of 300) in wireless activations and accessory revenue consistently for 1 year through the implementation of tactical and strategic methods.