• Foster a guest-centric culture, prioritizing problem-solving and satisfaction.• Strategize sales trends, inventory, pricing, and promotions to achieve objectives.• Lead recruitment, training, and evaluation of hourly team members.• Strategically plan workloads to meet business goals.• Advocate Target Loyalty Programs to enrich guest experiences.• Provide continuous coaching for team and guest satisfaction.• Ensure adherence to ethical conduct, safety, and regulations.• Maintain flexible availability to meet guest and business needs.• Pioneer a service-oriented culture, focusing on guest delight.• Monitor sales trends and optimize inventory performance.• Lead talent development to retain and grow team members.• Organize workloads to adapt to changing guest traffic.• Deliver ongoing coaching to enhance team performance.• Ensure compliance with ethical and safety standards.• Maintain adaptable scheduling to meet business demands.

• Led a dynamic retail team at Nike, fostering excellence in customer service and driving sales.• Developed and implemented strategies to attract and retain top talent, promoting a cohesive team environment.• Ensured unparalleled consumer experiences, embodying Nike's values in every interaction.• Collaborated with cross-functional teams for seamless product launches and visual merchandising.• Utilized digital tools to enhance the shopping journey, bridging in-store and online experiences.• Adapted to varying shifts, including weekends and holidays, to meet business demands.• Engaged with customers, resolved issues, and cultivated brand loyalty as a Nike Member.• Prioritized safety and organization, following company policies and health guidelines.• Promoted inclusivity, teamwork, and diversity initiatives in the workplace.• Engaged with the local community through partnerships, volunteering, and empowerment initiatives.

• Leadership: Led teams through challenges, fostering collaboration, innovation, and accountability, driving collective goals and individual growth.• Strategic Planning: Excel in dynamic environments, leveraging analytical skills and forward-thinking mindset to develop business plans, implement strategies, and navigate projects for success.• Relationship Building: Cultivate strong connections with colleagues, clients, and stakeholders, fostering trust, loyalty, and mutual respect.• Continuous Improvement: Committed to personal and professional growth, embrace challenges as opportunities for learning, actively seeking ways to enhance efficiency, optimize processes, and stay ahead of industry trends.• Staffing Optimization: Provide input into staffing levels to maximize partner development and deliver optimal experiences for partners and customers.• Enhanced Onboarding: Developed store-specific onboarding routines ensuring equal experiences for all partners.• Improved Communication: Implemented store communication and feedback boards for ongoing data collection and partner-driven change implementation.• Transparent Communication: Act with integrity, honesty, and knowledge, promoting Starbucks' culture, mission, and values.• Recognition and Support: Support store and partner experience by recognizing individual and team accomplishments.• Clear Communication: Communicate clearly, concisely, and accurately to ensure understanding with each partner.• Community Engagement: Currently working on initiatives to involve store partners in the local community.

Operations Leads are dedicated to delivering operational excellence at Starbucks Roastery & Reserve Stores by supporting managers, associate managers, and specialists.• Leadership & Integrity: Act with integrity, maintain composure during high-volume periods, ensuring operations adhere to standards, and set a positive example for the team.• Customer-Centric Approach: Anticipate customer needs and effectively communicate with the team to consistently deliver the Roastery & Reserve experience.• Training & Team Development: Assist in new partner training, contribute to fostering a positive team environment, and develop positive working relationships with shift teams.• Operational Excellence: Execute operational assignments, adhere to policies and procedures, manage service of alcohol according to regulations, and maintain attendance and punctuality.• Brand Communication & Engagement: Communicate the Princi brand, food, and culture, create a welcoming environment for partners, and actively engage in storytelling with partners and guests.• Partner Recognition & Training: Establish partner recognition and communication boards, collaborate on training plans for new promotions into operational lead roles, and provide guidance and direction to store teams to achieve goals.