Alan Hewitt is a Senior Director, Operations at OneWeb. He possess expertise in global network operations, low earth orbit constellation, service operations, service oriented architecture, telecommunications. Colleagues describe him as "Alan Hewitt was the driving force in creating the unique service management model for a key customer of Level 3. His insight, customer rapport and experience ensured we built trust with the customer very quickly, and they would all too often seek out Alan for guidance and support. This helped considerably as we onboarded this client, and went through the usual teething problems that you’d expect with a new service provision. Alan made himself available whenever the customer reached out to him, and as such became an integral and crucial member of the account team. Alan was very well respected by both his clients, and internally within Level 3. His quick wit and sense of humour typically meant that the most dire service issues were faced head on, resolved quickly and painlessly. Alan was a true asset to my team, and I wish him luck in his next venture." and "I worked with Alan for over 14 months while on consultancy at Global Crossing (now Level 3). His ITIL V3 good practice philosophy and firm grounding in project management principles makes him one of the very best Service Management professionals I have encountered in over 28 years of working in the IT and Telecoms industry. Alan’s pragmatic approach allows him to apply principles without slavish adherence to inappropriate processes and he is always looking for ways to add value for his business and the client alike. A truly first class individual, with Global experience of successfully delivering ‘good practice’ based service solutions."