Self-employed contractor completing residential and commercial maintenance, repair and remodeling. Available for insurance claims project deployment, temporary and permanent employment.

Trainer and Manager of call center based automobile and property adjusters on Project basis. Recently deployed to Phoenix, AZ for major property and casualty carrier. Leadership and development of adjusters with varying skill levels and experience. Acted as technical resource providing guidance and advice to staff, liaison to client carrier oversight management, management of daily operations in achievement of client operational goals and objectives. Developed operational and training plans, organized and assigned resources, ensured compliance with regulations, policies, procedures and fair claims practice acts in multiple jurisdictions, reviewed and assisted staff in establishing accurate reserves and controlling loss adjustment expenses, trend identification and action plan development to manage trends. Identified client carrier needs and coordinated effective solutions, responsible for employee development, coaching, mentoring, counseling, performance evaluation and all management related functions for building teams for successful servicing of client carriers.

Assessor/Estimator on Veterans Administration Hospital Facility Condition Assessments for capital improvements, renovations and maintenance. Completed site visits assessing facility conditions, renovation or replacement requirements applying VA standards and developing cost estimates for budgeting and scheduling purposes.

Multiple long term automobile bodily injury and property damage projects including litigation for a major multi-line insurance company. The two most recent projects as a Manager Trainer of a core team of ten adjusters and an extended team of thirty-five adjusters.

Three projects for the USAF. Each project required assessing the condition and function of the three types of base housing and infrastructure with coordination with prime contractor and local USAF facilities. Duties included identification, documentation of deficits and data entry for single family homes, multiplexes, dormitories and common support facilities at USAF installations. Estimates for new construction and renovation costs for prioritization of projects across the Air Force. Position required fifty percent national & international travel.

Resolved Residential Structural, Personal Property, Flood and General liability claims. Deployed in 2004 as examiner and field adjuster for Hurricanes Charlie, Jean, & Frances for Safeco and United Insurance. Deployed in 2005 and 2006 for Citizens Insurance of Florida and State Farm Insurance for Hurricanes Katrina and Rita in New Orleans. Deployed spring 2006 for Allied Insurance on windstorm/hail catastrophe near Kansas City, MO. Deployed 2008 for USAA as field adjuster/re-inspector for Tropical Storm Fay and hail events to North Carolina. Self-employed contractor completing residential and commercial maintenance, repair and remodeling and real estate residential home inspections for home buyers, the real estate and mortgage industries, and investors.

Leader, supervisor, trainer of insurance claims teams resolving complex automobile injury and litigation claims. Concurrent responsibility for managing work force management operations, scheduling, and service delivery. Supervised, trained, and assisted office and field staff adjusters.

Conducted investigation, evaluation, negotiation and litigation of complex automobile injury claims. Directed activities and audited fees of staff and independent adjusters and attorneys. Conducted negotiations, mediations and settlement conferences by telephone and personal appearance. Property Catastrophe Adjuster for Hurricane Andrew and other property catastrophes losses.

Staff Field Adjuster responsible for determining coverage, conducting investigation, negotiations, subrogation and resolving multi-line claims involving personal and commercial lines of insurance. Represented company at administrative hearings, negotiations, arbitrations and trials. Directed and supported defense attorneys in litigation and audited fees.