Alan Joseph Email & Phone Number

United States

Alpharetta, Georgia

Atlanta, Ga

Validated transactional data for accuracy and ensured CCC policies and best practices were being followedAssisted in the creation, theory, and building of basic Business Objects ReportsResponsible for training plant customer service representatives (CSR) as well as others, on various system processes, and/or process changesResponded to help desk tickets as well as plant inquiriesAssist plants daily in their transactional processes regarding order processing… Show more Validated transactional data for accuracy and ensured CCC policies and best practices were being followedAssisted in the creation, theory, and building of basic Business Objects ReportsResponsible for training plant customer service representatives (CSR) as well as others, on various system processes, and/or process changesResponded to help desk tickets as well as plant inquiriesAssist plants daily in their transactional processes regarding order processing, crediting, purchasing, production and inventory issuesAssisted with company acquisitions on-site if requested and as back-up in officeResponsible for setting up and changing data relating to customers such as the bill to/ship to relationships, business unit assignments, currency codes, salesperson codes, pricing category codes and freight terms Show less

Alpharetta, Ga

Experience in requirements gathering such as Joint Application Development sessionsProduced various business documents such as Business Requirements Document, Functional Requirements Document, Business Flow Documents, User Training Manuals, and User Interface SpecificationsWorking knowledge of software development methodologies (SDLC) such as Waterfall, Spiral, RUP, Agile, and ScrumDeveloped functional specifications for data modeling and conducting feasibility studies… Show more Experience in requirements gathering such as Joint Application Development sessionsProduced various business documents such as Business Requirements Document, Functional Requirements Document, Business Flow Documents, User Training Manuals, and User Interface SpecificationsWorking knowledge of software development methodologies (SDLC) such as Waterfall, Spiral, RUP, Agile, and ScrumDeveloped functional specifications for data modeling and conducting feasibility studies and scopeKnowledge in analyzing and creating use cases, use case diagrams, data flow diagrams, business flow diagrams, swim lane diagrams, and sequence diagrams using Microsoft VisioExperience developing RACI charts for clarifying roles and responsibilities in cross-functional departmental projects and processes Show less