Manage incorporate clients facing projects; ensure projects in-time delivery, within budget and scopeManage management reporting as well as mentor team members to meet expectationsPerform projects risk management to mitigate any rising risks, through a cycle of identification, documentation, evaluation, and proper communication of risks and obstacles to the upper management, stakeholders and the execution teamCoordinate internal resources and third parties/vendors to ensure a flawless execution of projectsDevelop project plans through scopes and objectives, involving all relevant stakeholders; ensure technical feasibility using SMART analysis, in parallel guarantee resources availability and budget allocationDevelop a detailed project plan to track progress and achievementsUse appropriate techniques for change management to the project scope, schedule and costMeasure project performance using appropriate systems, tools and techniquesMonitor project timelines against targets and adjust where necessary; advise management of project status and seek clarification on discrepancies, where applicableManage and maintain the relationship with the clients (internal), the vendors and the stakeholdersCreate and maintain comprehensive project documentation along with UX, WDD/SDD documentsContribute new ideas to improve work processes or introduce new effective processes

- Business analysis and Information Technology back-office applications, reporting with proven competencies in dashboard data analytics for revenue and products life cycle- Assisting strategic initiatives and project management. to target process improvements- Analysis of customer billing through internal systems and customer retention loyalty tools - Training remote operations on weekly tasks and how to execute scripts successfully, - Assisting with in-house IT Infrastructure installations and support.

- Led strategy development, operations management, IT services and consultancy on IT Industry Standards for Infrastructure, Hardware, Networking and Security, with additional responsibility for the management of business development- Led key customers operations management, IT infrastructure design, installation, services. Consulting on IT Industry standards for Hardware, Networking Security and recommendation on datacentres tiers, with additional responsibility for business process management - Specialized consumers smart solutions and clouds-based infrastructure for scalability and dynamic agility- New business development for communication tools and services delivering world class presentation - Empowerment of training with reputed speakers and training academics- Delivered periodic market intelligence and business dashboards to shareholders on business performance, opportunities, and risks

Full responsibility for IT Management, Operations and Services, as well as managing the advanced Infrastructure Systems across GroupMajor challenges for this role had been to lead the digital transformation and implementation of the state-of-the-art IT infrastructure, communication tools to build and deliver the platform for the Group operations’ network, and to promote standards, policies and best practices; duties summarized in the following:- Established the business intelligence platform, advanced network security tools and data communication solutions, which supported and enhanced local and global business processes- Led the alignment of Group IT infrastructure & operation strategy with overall Group IT strategies on smart technology, infrastructure and security- Researched and developed best practice policies for emerging cloud computing, and virtualized infrastructure for the Group Infrastructure and the cloud services development such as IaaS, SaaS and PaaS deployments- Led and managed the deployment of Group Intranet portal, tracking future development and SLAs maintenance- Led and deployed the private and public cloud solutions for rapid deployment and disaster avoidance and recovery- Formed the Group Security Operations Center (GSOC), managing security SLAs, data forensic recovery, misuse of resources and fraud, managing TACACS/AAA/RADIUS accesses servers and policies, IPS and IDS deployment and polices- Designed and led deployment of immersive telepresence solution across the group, for rapid branding and commercial product launch while leading the design and deployment of the group International backbone- Led group competencies leadership development, planning, execution, and teamwork Innovation. - Provided input for operation and capital CAPEX & OPEX budgets, ensuring adequate provision for funding of all planned IT procurement and activities; monitor expenditure for effective cost control and budget variance justification

Full responsibility for IT Management with an additional role as a Senior consultant in the ME region, responsibility for Consultancy on major accounts as well as provide specialized Industry Standards on Hardware and Networking Security consultancy- Major consulting firms’ partnership for specialized projects related to Infrastructure, and Network Security, for major National and International customers. Partnered with consulting firms for e-Business and e-Commerce projects for foreign Government organization; recommending best practice for Policies, Processes and Procedures - Managed a Government IT department for best business practice, policies, processes and procedures, also managed the assessment and recommendations of software, hardware, networking security and business infrastructure- Designed and led deployment of immersive video-conferencing solution across customer-base, for rapid branding and commercial product launch- Planned and executed smooth transition from Client Server Architecture to automated e-Gov applications for e-Commerce / e-Business implementation

Full responsibility for improving IT productivity tools, efficiency and infrastructure; delivering world-class IT services - Developed and implemented best business practice using 5Nines standards on infrastructure, backup and DR services- Planned, designed and executed Corporate Offices for IT, Communications (LAN and WAN), and IT Security requirements - Developed VPN circuit over public Internet for optimum performance and client’s remote management - Analyzed and assessed systems and processes to ensure compliance to Corporate IT policy, and security standards - Introduced and implemented automated helpdesk support system (Remedy); Improved RAS capability, and remote service administration- Responsible for Corporate IT budgets, efficiency, improvement and cost saving