Coordinating purchasing, customer service, vendor relationships and warehouse activities for the Wesco Integrated Supply contract with Easton Aerospace. Ensure contractual obligations are achieved through the provision of supply chain support, incorporating procurement and materials / inventory management within a high end manufacturing environment. Establish working relationships and effective communications with key managers and plant staff, develop knowledge of plant operations and customer business so pertinent information can be communicated to the customer and business.

Managing and resolving contractural issues, maintaining and monitoring customer satisfaction, campaign management, half yearly account reviews, high levels of communication and responsiveness to new issues, customer engagement in industry forums, managing field representatives and offices, organizing events, coordinating wellness in the HQ, mentorship, etc. Managed over 30 accounts across North America and Canada.

Located with the USA Customer Regional Team, managing all aspects of customer relations to 30+ customers of various engine types across North America and Canada.Also small business owner and operator of a Custom Picture Framing business since 2018.

Based with major airlines and aircraft manufacturers, providing 24/7 comprehensive on-site technical support on behalf of Rolls-Royce and IAE, to customers of a complete range of engine products. Hi lights include two flight test programs (Boeing 767 & Airbus A330) their entry into service programs, product development, support of independent and Totalcare customers. This role required a multitude of skills including; Initial point of contact, on-call 24/7, providing training of other Reps, managing and oversight of in-field programs, high quality levels of communication between customer and company, mechanical skills and understanding of complex aero engine systems, setting up and closing of offices, management and administration of offices and Reps, operating independently or within a team, covering a region (Europe, North America), etc.

Customer support for several Western Europe customers with a variety of products.

Team leader supporting three Manchester based customers for Rolls-Royce and International Aero Engines.

Providing customer support to numerous Japanese customers with multiple products and overhaul facilities.

Lead Representative for A330/Trent 700 Entry Into Service.

Flight Test support, prior to Entry Into Service with Cathay Pacific.

Assigned to Trent 700 engine development control systems and test.

Supporting B767/RB211-524H Entry Into Service at British Airways.

Supporting B767 Flight Test prior to EIS.

Supporting B757 / RB211-535C & E4 at British Airways.

Analyzing test cell data for Spey, Phantom, Conway, Adour defense engines.

Responsible for evaluating the pass off performance of various engine types following repair or overhaul using test bed engine parameter inputs, corrected for atmospheric sea level conditions.

Toolmaker Craft Apprentice.

Covering all aspects of mechanical engineering machining and fitting.

Created and ran my home-based business in my own time to satisfy my need to use my craftsmanship and practice business management. This LLC was started from scratch, so all aspects were covered; training, research, materials and tool purchasing, general supplies, customer facing sales, book keeping, etc. The company did turn a profit but was reluctantly closed when I relocated to the UK.