Alan Keller Email and Phone Number

Managed, improved and transitioned analytics systems from a vendor led infrastructure to Starkey IT and Enterprise Analytics teams.Created and managed operational metric across clinic operations, financial, accounting, RCM and marketing published through PowerBI, Teams and SharePoint systems.

Transitioned IT Systems across multiple locations, operational units and platforms and to Starkey IT control, including Office 365, Sharepoint, PowerBI, SQL Server and IT Support.Managed onboard projects through multiple company acquisitions.Consolidated systems and users across multiple Office 365 Tenant environments. Key role in implementing interfaces between Sycle, Waystar and MS CRM. Created a prototype Price Quote tool for Hearing Aid Orders. Change Management responsibilities with Sycle and other key vendors and systems.

•Implemented structured support model and outsourced tier level 1 support•Architected data management application improving acquisition onboards into Netsuite•Implemented change control process •Created Telehealth solution•Created web lead interface to the CRM/ERP system to support Marketing ROI analytics •Implemented call center software allowing for sunset of 3 other phone routing systems•Centralized and improved call routing across multiple marketing channels•Implemented benefit elections interface for open enrollment•Improved transactional and inventory controls•Automated Invoice and other transactional processes into Netsuite

•Worked with operational and IT senior leadership to identify and document acquisition integration risks and provide mitigating solutions •Created functional and technical specifications for system changes supporting business growth •Specified hospice audit data from the Allscripts EMR system•Managed SAAS telephony vendor through significant system change to support changing business and compliance requirements•Architected interfaces to support consistent and efficient data flow in supporting the enterprise revenue cycle•Provided support and testing plans for system integration and data center cutover efforts including EMR, AS400, websites, AD, email and CMS

• Completed Healthmedx Vision configuration build out for Girling Community Care; transitioned two locations to new systems • Completed client, personnel and telephony conversions from AS400 and Peoplesoft • Change management of processes in existence for 40 years, involving change from green-bar reports on desks to computers on desks• Supported and assisted software vendor in the creation of additional functionality including telephony interface, personnel interface, eligibility, billing, payroll and scheduling enhancements• Led internal and external technical teams through overall architecture and development of eligibility, HR, time keeping, payroll, billing and GL interfaces comprising the complete revenue cycle• Developed and executed load tests of charge processing on the HealthMedx Vision system• Worked with business unit President on a weekly basis to manage issues and refine processes• Completed change, test and certification of HIPAA 5010 healthcare claims for both in-house and vendor software• Assisted migration of the outsourced $25m Harden Healthcare Data Center. Responsible for Community Care business unit related migrations and assets• Created annual IT budgets for the Girling Community Care business unit

• Led technical efforts of build out and implementation of Peoplesoft PayrollGL, HR, and AP in six months. Designed and led development efforts of Peoplesoft Payroll, GL, HR and Benefit Interfaces • Managed development efforts of Intranet and Internet sites utilizing internal and external resources and CMS tools• Helped establish new policies and processes for Change Management utilizing ITIL change process and LanDesk for SOX compliance• Converted clinical operations and employees from multiple clinical andHR applications brought on through acquisitions • Chosen as a representative in Harden Healthcare's Leadership Development Program

• Created physician orders Dataset which totaled and estimated numbers of visits from Home Health orders, adjusting for multiple overlapping, discontinued and ended orders• Created unified security access profiles across multiple custom applications. Standardized database connection strings in web applications reducing 30 plus change points to 1 • Led development efforts of Intranet and Internet sites, and implemented single signon • Created prototoype SQL reporting services reports• Assisted in Disaster Recovery preparation and performed DR drills• Set up online payment capabilities• Built and maintained custom applications and data integration efforts utilizing ASP.NET, ASP, C#, VB.NET and SQL. Managed IIS web servers

• Lead of up to 15 Developers and Analysts through the complete software development lifecycle, report creation and data quality initiatives• Created matched patient methodology across systems• Created a staffing model application. Architected a Medical evidence application used to manage appeals. Implemented order signing capabilities for external physician users

• Architected and assisted development of a AR collections application built on top of McKesson Horizon Home Health which processed collections of Claims totaling $300M over a 12 Year period from 2001 though 2013. • Key Responsibilities included building and maintaining custom applications and data integration efforts utilizing ASP.NET, ASP, C#, VB.NET and SQL Server• Assist junior developers with report development at the database server layer• Maintain custom applications and reports built to support

• Short-term contract to develop E-Commerce application requirements for an AsiaPacific B2B E-Commerce application automating $8b/year of end-to-end ordering and fulfillment. • Assisted in the development of XML and MQ Series interface specifications• Created application process flow diagrams including control point identification• Technical environment included Java, WebSphere, J2EE, XML, DB2, Visio, SmartDraw, Lotus Notes, Lotus 123, Excel and WordPro

• Architected, developed and implemented a Medical Transcription Service. The service was a web based, database driven telephony application• Designed multiple ASP/VB/SQL Server applications• Managed internal and external development teams including client-server/web/telephonyapplication applications. Project estimation, system impact evaluation, product releasemigration/road-map planning, technology feasibility prototyping and change control management.• Architected and managed a virtual ISP service offering custom branded ISP services. Evaluated,integrated and implemented CRM and Customer Care and Billing software• Visual Bsic, Active Server Pages, Microsoft SQL Server, COM/DCOM, JavaScript, HTML MS Access, Interdev, MS Project, SPSS, Internet Information Server (IIS), NT 4.0, win 2000, Win 9x, ERWin, Seagate Info, Crystal Reports, VoiceXML and Interactive Intelligence (CIC, EIC)

• Managed and participated in all phases of software development life cycle of the RADD project team following a Rapid Application Design methodology• Architected and assisted in the development of custom software systems• Obtained SEI CMM Level 2 certification and assisted in process of Level 3• Visual Basic, Microsoft Access, ASP, HTML, Java Script, SQL Server, Informix, Lotus Notes, Crystal Reports, Visio, Rational Rose, Windows NT, Windows 98, AIX

• Performed statistical analysis utilizing SAS• As the Process Improvement Team Lead, documented, flowed and recommended changes to division wide processes overseeing Workers Compensation Insurance. Supervised Programming staff• Evaluated and helped select agency standard project management, database, and IDE software• Designed and Developed a Seminar Registration management system and a Contact Management system utilizing Visual Basic and Microsoft Access• Provided staff training in Visual Basic 5.0 and MS Access '97. Visual Basic, MS Access, SQL, SAS, FoxPro, Crystal Reports, IBM Mainframe, GroupWise

• Analyzed, performed statistical analysis and interpreted large vital statistics data sets utilizing SPSS.• Mentored, supervised, and trained Data Quality Staff • Designed and programmed FoxPro, Fortran and web based applications including a RequestManagement System and the award winning Bureau of Vital Statistics web site• Assisted production of electronic and print versions of Texas Vital Statistics Annual reports• Held three progressively responsible positions

Managed all facets and held P&L responsibility for a $3 million/year business