Alan K. Email & Phone Number

Singapore

Singapore

Singapore

Singapore

• In charge of all OKI LED printers, dot-matrix printers and consumables business in Singapore• Identify new business prospects, penetrate and develop new resellers. • Plan and execute sales programs internally and to partners, aiming to increase sales• Provide support to partners such as product training, joint account visits and product demonstrations• Reviews sales pipeline with partners to ensure sufficient sales to meet performance objectives• Appoint new major resellers for OKI consumables to improve recurring business

• In charge of all Sony products for entire country under emerging market with over SGD 24 Millions per annum.• Travelling to respective country to conduct forecast, sales & marketing meetings, market visits & business development activities on monthly basis.• Explore business opportunities by analyzing country’s potential, market/channel trend.• Plan and execute for both cross-category and category specific sales promotion activities with distributors and Product Marketing department• Introduce new categories (depends on country) and develop its business successfully.• Identify distributor’s needs and market’s needs and work out solution that best suit those requirements• Plan, manage and coordinate for key account related activities that include store renovation, staff training, consumer road show, trade show, promotion, new product launches with distributors.• Manage forecast, sell-through, inventory and coordinate shipment with distributors.• Reporting country’s situation, sales result, activities, competitor’s situation, etc.Achievements in SONY ELECTRONICS ASIA PACIFIC- Achieved over 55% growth for Sony overall sales for Bangladesh in FY13 exceeding SGD 24 Millions - Achieved over 230% growth for Sony Mobile sales for Bangladesh in FY13- Achieved over 58% growth for Sony LCD TV sales for Bangladesh in FY13- Spearhead Sony ActionCam project in Bangladesh with BDCyclist (34,000 strong members group in Facebook)- Jointly organised Safety Ride cycling event in Dhaka, Bangladesh with BDCyclist’s 400 participants

Singapore

-Manage and compile weekly sales forecast, budget planning, sales reports, rebates, claims and incentives.-Channel sales management for Canon products like large format printers, projectors, and surveillance cameras.-Product management of Canon large format printers, projectors and surveillance cameras.-Identify and recruit potential resellers as Canon preferred partners.-Conduct training to ensure sales staff are competent and knowledgable in Canon's products.-Plan and execute distributor, reseller and end user promotions.-Perform product demo and sales presentation to corporate and retail clients.-Participated in over 10 consumer shows, FESPA 2012, Sound, Light and Visual 2012 and House of Worship Asia 2012.-Clinched projector bundle deal with Singtel Business Broadband in Comex 2012.Achievements in CANON SINGAPORE PTE LTD- Achieved over 30% growth for Canon projector sales in FY11.- Achieved over 22% growth for Canon projector sales in FY12 - Achieved Number 1 brand for Canon CAD-Large Format Printer with 43% market dominance in Singapore in 2011.- Retained Number 1 brand for Canon Large Format printer with 42% market share in 2012.-Recruited and established new retail channel partners like Mustafa, Newstead, Courts, Gain City for Canon projectors.-Increase large format printer and consumables sales with existing partners like Bits & Bytes, Oce and USC Solutions.Achieved 43% growth in projector sales with Ingram Micro Asia Ltd in FY12

- Develop sales opportunities to achieve targets, both walk-in & B2B. Perform product demo to clients.- Service clients, involves meetings and site visits to offer solutions to meet client’s AV needs - Manage all facets of showroom operation and execute all required duties.- Manage, update and control showroom stock inventory. - Review both in-store and window visual merchandising, and execute appropriate merchandise mix.- Participate in planning of marketing strategies, developing marketing mix for various promotions and events- Manage and resolve complaints/escalations on after-sales issues & preparation of weekly & monthly reports

- Oversee and manage CSAs, technicians and supervisors to provide and deliver cost competitive, high quality After Market Sales service, and to ensure smooth running of daily centre operations.- Provide resolution and perform service recovery to clients’ complains and escalations pertaining to customer service or product repair issue, in front counter and call centre.- Ensuring KPIs are acheived in accordance to service level agreement by Principal(Motorola) on customers waiting time, transaction time, repair TAT and escalations.- Hold regular meetings with supervisors to ensure they have complete understanding of processes and procedures, and will disseminate such to their respective CSAs on a timely basis.- Preparation of forecast reports for supply and demand of spare parts for after-sales operations.- Review operational reports (including P & L) and records to ensure adherence to Company policies and procedures, monitor centre profitability, and manage payroll budgets.

Singapore

- Motivate and manage RCs to reach appropriate levels of skills relating to complex product and process knowledge in telecommunications, effective communication and customer handling skills.- Manage and resolve client complaints/escalations as part of CRM process.- Shift planning and effective management of day to day operation activities of staff responsibilities to ensure that performance targets are achieved. - Manage and review stock level, and conduct daily audit of inventory management to minimize stock loss.

Marketing & Sales Management

Electronics & Computer Engineering