Front Desk (At Your Service)
CurrentKeeping constant contact with the different departments in the hotel, serving as one of the main contacts for execution of tasks within the hotel. Logging guest's comments and complaints into our Guestware system and ensuring complete satisfaction within 30 minutes of a guest call. Processing room service orders to the restaurant quickly. Serving as the hotel operator and answering calls within 3 rings. Fielding guest questions and answering in a pleasant manner