Alan Lam Email & Phone Number

Hong Kong Sar

- Managed IT project timelines and deliverables. Liaised with business units and stakeholders to identify and implement optimal IT and business solutions- Managed IT resources, including external service providers and internal development resources- Acted as project manager for the following projects: > Enterprise Resource Planning (ERP) system revamp project > Customer Relationship Management (CRM) system implementation project > Office Automation (OA) system implementation project > Business Intelligence (BI) system implementation project > Coupon Management system implementation project > Cybersecurity Assessment project- Other projects participated includes Artificial Intelligence (AI), Internet of Things (IoT) implementation projects, etc.

Hong Kong Sar

- Led the IT department, defined and implemented corporate IT strategy- Managed IT teams by recruiting and training employees, communicating job expectations, and monitoring team performance- Identified and managed implementation of new information systems and technologies to enhance operation efficiency, address business needs and provide better control- Managed IT project timelines and deliverables. Liaised with business units to identify and implement optimal IT and business solutions- Supervised IT solutions implemented by internal IT teams- Managed and worked with external service providers on various IT projects- Devised IT policies to ensure that all IT activities are performed within the parameters of applicable laws, codes, and regulations. Enforced IT policies and guidelines- Oversaw the annual IT budget and ensured cost-effectiveness

Hong Kong Sar

- Contract position created under Hong Kong Government's Anti-epidemic Fund Job Creation Scheme- Head of IT; managed IT team and in charge of IT operations for the organization- Managed multi-million-dollar IT projects and ensured that project commitments were met by service providers- Prepare project proposals and tender documents for government sponsored projects

Hong Kong Sar

- Managed IT projects in Hong Kong and Greater ChinaProjects included but not limited to: > Award winning Mobile App for travel services > Online Booking Tool (OBT) for corporate travel > Traveler Profile Management System with self-service capability > Big data and AI machine-learning based travel savings system > Travel Approval system > Hotel Booking system > New Distribution Capability (NDC) implementation with Cathay Pacific and Singapore Airlines - Liaised with stakeholders on project delivery- Managed development teams, project timelines and deliverables- Provided technical expertise to assist key clients acquisition- Identified and proposed new information systems and technologies to improve business processes and efficiency- Participated in security audits and assessments, ensured development teams adhered to IT security and compliance standards

Hong Kong

- Head of IT Department- Oversaw IT operations for the group, providing IT services and solutions for subsidiaries. Worked with business units to identify optimal IT and business solutions, enhanced operation efficiency, addressed business needs and provided better control- Proposed IT strategy and roadmap to top management, interweaving technology and business operation to improve business operation and efficiency- Oversaw IT operations for the group, providing IT services and solutions for subsidiaries. Worked with business units to identify optimal IT and business solutions, addressed business needs and provided better control- Supervise IT projects implemented by internal IT teams, including but not limited to Email Server Upgrade project, Network Upgrade project, Property Management System Implementation project, Warehouse Management System Implementation project, Club Membership System Implementation project, Employee Self Service System Implementation project, Booking System Implementation project- Collaborated with external service providers on various IT projects, including but not limited to, e-Commerce solution implementation, Mobile App development, Point of Sale (POS) system implementation- Manage IT budgets and resources- Oversaw IT infrastructure and application teams, provided coaching and support for team members- Implemented and enforced IT policies and guidelines

Hong Kong

- Led software development team to analyze, design and develop business applications- Collected user requirements, provided documentation, training and user support- Led the Enterprise Resource Planning (ERP) system replacement project, replacing JD Edwards with SAP for subsidiaries ranging from engineering to trading company, over a 10-year period, being involved in all phases of project- Designed, developed and implemented Business Intelligence (BI) solutions to provide management with business data for better decision making- Other projects include, but not limited to, Customer Relationship Management (CRM) System, Intranet, Fixed Asset Management System and Document Management System (DMS)- Maintained and fine-tuned system databases to enhance stability and performance

Hong Kong

- Analyzed, designed and developed business applications- Collected user requirements, provided documentation, training and user support- Provided training and mentoring to software development team in Shanghai, China- Analyzed, designed and developed a new version of Enterprise Resource Planning (ERP) system for subsidiary companies in greater China. Led the development effort for Sales Module- Designed and developed a new version of company accounting system. Led the development effort for Account Payable (AP) Module- Led a team of programmers to design and develop a new version of company HR system- Developed new Lift Service Management System quotation module for subsidiary company

Bachelor’S Degree, Computer Science And Business Double Major

Double-majored in Computer Science and Business Administration with additional concentration in Information System

Secondary School