Alan Lapsley Email & Phone Number

Dundee City, Scotland, United Kingdom

Lead, motivate and empower a multi segment team in a larger, more complex financial centre. Acting as a key Figurehead for Santander internally and externally within the local community.Responsibilities1.Responsible for delivering against a broad range of commercial objectives, both operational goals (with respect to sales, service, people and risk); and strategic goals whilst protecting the Bank and customers in accordance with risk management principles.2.Have line management responsibility for all advisors within the Town Financial Centre and work closely with the regulated supervisors for such roles where appropriate to ensure customers receive the best advice/service in the most compliant way at all times, whilst also protecting the Bank and our colleagues2.Develop, lead and embed a customer service culture in the branch team, delivering an improved customer experience and developing effective relationships with key customer segments. 3.Engage and direct key business stakeholders within the branch, utilising experience, personal credibility and commercial acumen to develop and maintain effective relationships within the community4.Be a highly credible Leader, demonstrating a flexible and adaptable management style when managing large teams and generating among the team accountability, competence and ownership for the customer experience.Key Accountabilities1. Customer experience and outcomes2. Leadership and People Management3. Commercial Performance4. Risk management

• Deliver exceptional Customer Experience• Training and development for all colleagues• Ensure high standards of Conduct Risk & Quality• Ensure high standards of Operational Risk, Health and Safety and Security.• Performance management• Recruitment and retention• Promote & embed best practice across the business• Influence key internal stakeholders to meet the needs of Retail Distribution• Development of San UK multi-channel offering & experience

Dundee Reform Street, United Kingdom

• Deliver exceptional Customer Experience• Training and development for all colleagues• Ensure high standards of Conduct Risk & Quality• Ensure high standards of Operational Risk, Health and Safety and Security.• Performance management• Recruitment and retention• Promote & embed best practice across the business• Influence key internal stakeholders to meet the needs of Retail Distribution• Development of San UK multi-channel offering & experience

Dundee, United Kingdom

• Deliver exceptional Customer Experience• Ensure high standards of Conduct Risk & Quality• Ensure high standards of Operational Risk• Provide lending solutions to customers

Leadership And Management, Level 3

Bsc Medical Science, Medical Sciences

Higher And Sixth Year Studies, High School/Secondary Diplomas And Certificates