As an founding member of the customer success team, building the company's CSM system, focusing on key customers management, formulate and apply customer success strategies according to different characteristics of customers, and achieve the goal of building long-term cooperative relationships with the customers.Responsible for managing key client portfolios which are the main revenue contributors of company, covering verticals like social networks, logistics, cross-border e-commerce, fintech, etc in APAC region. By making flexible price strategy, providing solid technical support and customer success plan, successfully maintained long-term cooperation with KA customers, achieve an average 120% increase in revenue retention rate and extremely low customer churn rate. At the same time, pay special attention to promising customers, keep providing tailored solutions, combine the company's new products and services with customers' business development plans, and win the upsell cross sell deals.Responsible for customer relationship maintenance, establish active communication channels by QBR, organizing product seminars, case sharing meetings and other customer activities to grow together with customers. As a trusted cloud communication industry consultant, constantly impressed the customers with industry insights and successful cases, help the customers fully understand and utilize the value of the Infobip Cloud platform.Value the voice of customer and actively give feedback to the internal team, believe in the customer data analysis, help the internal product team to better catch the customer needs, and keep building customer success stories.

One of the founding members of Infobip China team, keep pushing the company's localization process, contribute to making the China office the hub of APAC region, responsible for enterprise sales, marketing, and partnership system building.Responsible for building the Outreach system from business leads. Actively participate in MWC, GMIC and other industry summits, deliver keynote speeches to increase the public exposure of the Infobip brand. On the other hand, as a key member for building a dedicated business opportunity hunting team, train the BDR and SDR team for better handling inbound and outbound business leads.Responsible for omni-channel communication cloud products sales and customer relationship maintenance. By holding a unique understanding of cloud communication products and the market trends, continuously win the trust of customers including mobile Internet giants, famous overseas markets targeting companies.

Responsible for the customer relationship management and maintenance of VNPT Group account, quickly gain customer's trust with language advantages in a short period of time, overfulfill the revenue and payment collection KPIsResponsible for making the sales plan of the operator's product line, keep the market share of wireless products line and achieve breakthrough in data center projectsResponsible for VNPT Group's nationwide FttH project, build a $20 million frame contract, ensure fast deployment by internal resource management to improve customer experience. Lead the project delivery team, insist on resolving problems with the customers at field to avoid public relation crisis.

Project Manger for the first 4G wirless network trail run projectResponsible for telco client partnership maitenance and agency management