Alan Lim, Email & Phone Number

Singapore

Singapore

1. Implemented Cisco Duo for company and thereafter becomes a Business Opportunity for Adventus s’ client to enhance their security.2. Take on additional portfolios in 2020, Internal IT, Client Success and Cybersecurity Porfolio.3. Implemented Solarwinds RMM and Connectwise Automate for internal use and thereafter becomes a Business Opportunity for client to enhance their security. To mitigate potential vulnerability from out-of-date or zero-day risk from Windows or third party application4. Introduction of Managed Services for Remote Monitoring Management, Endpoint Protection Security, Microsoft 365, Cisco DUO Multi-Factor Authentication, Patch Management and Fortigate Firewall5. Project Lead for ServiceNow implementation for Adventus and successfully role out to all IT related business units6. Pre-Sales to engage customer in ServiceNow Development for IT Service Management Module.7. Successfully lead a team to implement ServiceNow for Toyota subsidiary in South East Asia. As the Project Manager, successfully translate business needs into ServiceNow workflow and provide advice to standardize the requirement across different subsidiary8. Currently working on new Ticketing System - FreshService for Adventus subsidiary in Australia.9. Ongoing project to improve Financial Institute compliance with Technology Risk Management guidelines on Microsoft 365 compliance and security setting. Good technical knowledge of Microsoft Cloud Application Security, Sharepoint, Exchange and Intune (Now known as Endpoint Management)10. Consultancy work for customer who required Adventus to be outsourced Security Officer11. Management of SOC Team to monitor and respond to various alerts from Managed Multi-Factor Authentication, Patch Management, Managed Firewall Alert and Managed Endpoint12. Perform Dark Web Monitoring to ensure customer are up-to-date on their exposure13. Managing a team of SOC Analyst to threat hunt, alerting and response.

Singapore

1. Successfully improving slot revenue by 6% Year on Year since 2013.2. Marketing of facilities to gain patronage.3. Formulation of Standard Operating Procedures to improve staff efficiency and mitigate risk.4. Analyzing of market trends with detailed plan to ensure organization is on the correct track.5. Developing of promotions that are approved by relevant Authority regulations to enhance customer experience.6. Preparation of budget for all slot rooms in HomeTeamNS and for clubhouse operations in HomeTeamNS Chinatown.7. Maintaining and complying with relevant Authority regulations for shophouse.8. Monitoring and maintaining of CAPEX and OPEX budgets.9. Tracking of budget to ensure the revenue and expenses are well-managed.10. Managing of partnerships with tenants to provide timely promotions, rental payment and renewal of tenancy lease agreements.11. Managing and provision of training for a team of in-house staff for Slot Operations and Clubhouse Operations.12. Managing of vendors to ensure good rapport and timely response for ad-hoc request.13. Liaising and negotiating with contractors on slot machines and clubhouse maintenance and contracts.14. Managing of renovation for clubhouse and ensuring completion of renovation.15. Managing of incident reporting for Slot Operations and Clubhouse Operations.16. Managing of risk assessment for Slot Operations and Clubhouse Operations.17. Participate in organisation business process improvement. 18. Handling of members’ feedback / complaints.19. Participation of BizSafe Steering Committee.20. Engagement of business re-engineering processes.21. Proposing of new business ideas for clubhouse future development.22. Carrying out of weekend and night inspections.23. Deployment of Symantec Endpoint.24. Performing of SQL query for data analysis.25. Deployment of CCTV Systems (Milestones and Hik Vision).26. Preparation and evaluation of Tender for high-value purchase.

Singapore And Malaysia

1. Assisted in the startup of sales and operations of the business.2. Handled logistics matters with manufacturers from China.3. Analyzed market trends to offer best solutions for clients.4. Maintained a high level of relevant domain knowledge on both hardware and software systems for slots operations, slot machines and casino-related software and products to assist company to build an intensive range of products.5. Developed new clientele and built business development.6. Maintained working relationships with existing and new clients to understand their needs and for continuous business development.

Singapore And Malaysia

1. Provided pre-sales presentation and consultation to provide clients with product knowledge and to understand clients’ needs.2. Analyzed scope of work from clients’ requirements and strategized plans for project deliverables.3. Monitored project development and provided guidance to deliver on time, on cost, and within budget.4. Provided post-sales service to maintain existing working relationships with clients for after-sales support.5. Managed changed request for clients.6. Provided management and ground staff training for clients.7. Prepared documentation of systems for clients’ user acceptance tests and handovers.8. Monitored and controlled site progress, identified critical milestones and executed processes to ensure risk was managed and to ensure timely completion within budget and without quality deviation.9. Provided capability for remote support to clients and resolve clients’ issues.10. Provided consultation to clients for establishment and/or enhancement of Standard Operating Procedures.11. Provided consultation and installation of high availability system using Marathon Everrun solution, Antivirus server deployment, Network design and deployment, application patching and software updating.

Singapore And Taiwan

1. Designed Taiwan Taoyuan MRT Line Maintenance System and Singapore Downtown Line MRT Maintenance System.2. Designed and implemented demilitarized zone for Singapore Circle Line MRT System to interface the maintenance system with SMRT office network.3. Provided windows clustering installation for various projects.4. Provided staging of IBM servers and DELL SAN Storage.5. Provided Solaris Unix setup.6. Provided Cisco Firewall, Juniper Firewall and ExtremeNet switches setup.7. Provided Symantec Endpoint deployment.8. Performed IT auditing and implementation and initiation for various projects.9. Prepared documentation of system for clients’ user acceptance tests and handovers.10. Performed system and antivirus patching and monitoring site progress.

Singapore

1. IBM server tagging.2. Server diagnostic.

Bachelor Of Engineering - Be, Computer Engineering

Bachelor of Engineering (Computer Engineering)

Diploma, Electronics, Computer And Communications Engineering

Diploma in Electronics, Computer and Communications Engineering