Alan Lin Email & Phone Number

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Richmond, Bc

Provided level two network support for over 13,000 end points from various airport systems in a complex multi tenent environment including Cisco Catalyst/Nexus switches, Cisco routers, Cisco ASA and Palo Alto firewalls.Managed F5 BIG-IP, Cisco ESA/WSA security appliances and Cisco wireless infrastructure that involves 1,400 wireless access points.

Richmond, Bc

Performed projects to implement new technology and improve current processes.- As the technical lead, led in the design and implementation of the Baggage Image and Weight Information System (BIWIS) for US Customs and Border Protection agency (US CBP) and International to Domestic System (ITDS) for Canada Border Services Agency (CBSA).Provided application, server and network support for airport baggage handling systems that consist of over 20 servers in a heterogeneous environment.

Burnaby, Bc

Provided level two network and server support for various refinery systems in a Cisco, Microsoft and VMware environment including Catalyst switches, Cisco ASA and Palo Alto firewalls and HP servers/ESXi hosts.

Burnaby, Bc

Provided supervision and work direction to the local team to support over 500 users including remote offices and home-based users.- Prioritized tasks for team members to ensure critical issues are dealt with in a timely manner while keeping project work on schedule.- Provided desktop support to minimize impact due to the 24/7 nature of the manufacturing business.

Richmond, Bc

Provided application, server and network support for airport baggage handling systems that consist of over 20 servers in a heterogeneous environment.-Troubleshoot the system by analyzing various application logs and behaviours.-Worked with vendor technicians to resolve issues as quickly and as efficiently as possible due to the critical nature of the systems.-Acted as a liaison between IT teams to provide Windows/Solaris application server maintenance and identify possible solution… Show more Provided application, server and network support for airport baggage handling systems that consist of over 20 servers in a heterogeneous environment.-Troubleshoot the system by analyzing various application logs and behaviours.-Worked with vendor technicians to resolve issues as quickly and as efficiently as possible due to the critical nature of the systems.-Acted as a liaison between IT teams to provide Windows/Solaris application server maintenance and identify possible solution to issues.-Identified system deficiencies/bugs and communicated with vendor for future system improvements.-Communicated with stakeholders/users to understand workflow/requirements to help improve userexperience and support.Perform projects to implement new technology and improve current processes.-Proven ability to deliver multiple projects at the same time while covering daily support issues.Created/updated system documentation and flow charts.-Provided information and procedures for level one helpdesk, which allowed for immediate issue analysis and resolution.-Provided level one helpdesk training on areas needed to improve efficiency. Show less

Vancouver, Bc

Provided Linux (CentOS 5)/Mac/Windows desktop/PCoIP and network technical support for over 200 users.Managed and supported over 250 Linux and Windows servers (file, application and render servers).Managed accounts, groups and permission using Microsoft Active Directory.Network switch management and troubleshooting.-Assisted in several corporate routing/firewall troubleshooting that minimized downtime.Polycom video conference system setup and… Show more Provided Linux (CentOS 5)/Mac/Windows desktop/PCoIP and network technical support for over 200 users.Managed and supported over 250 Linux and Windows servers (file, application and render servers).Managed accounts, groups and permission using Microsoft Active Directory.Network switch management and troubleshooting.-Assisted in several corporate routing/firewall troubleshooting that minimized downtime.Polycom video conference system setup and support.-Acted as the first point of contact for corporate technician for setup and troubleshooting.Performed projects to implement new technology and improve current processes.-Organized and deployed Apple Macbooks for an entire department.--Used Radmind for imaging and configured laptop to specifications.--Provided user workflow training to maximize productivity.-Acted as the first point of contact and local technical lead for office Wi-Fi upgrade.--Helped define requirements and acted as the local liaison to the global project team to ensure requirements are met.--Determined network requirements and configured Proxifier to be used on Apple Macbooks to eliminate the need of opening firewall ports, hence reduced concern for security.--Upgrade increased productivity of laptop users by allowing access to company resources anywhere in the office wirelessly.-Assisted in developing and testing Parallels Workstation Extreme virtual machine setup on Linux workstations.--Eliminated the need for dual workstation setup for artists that saved over $100,000 CAD in hardware purchase.-Assisted in datacentre relocation.--Scheduled and organized critical servers/network devices for relocation that minimized impact to company daily operations.Workstation hardware/software install and upgrade. Show less

Vancouver/Burnaby, Bc

Provided tier three desktop, server and network technical support for users across Canada.-90% of the inquiries were resolved on the same day which minimizing down time significantly.Monitored, managed, built and troubleshoot Microsoft Windows Server 2003/2008.Managed accounts, groups and permissions using Microsoft Active Directory.Managed system backups and performed data restore/disaster recovery.Provided training and guidance to local Helpdesk… Show more Provided tier three desktop, server and network technical support for users across Canada.-90% of the inquiries were resolved on the same day which minimizing down time significantly.Monitored, managed, built and troubleshoot Microsoft Windows Server 2003/2008.Managed accounts, groups and permissions using Microsoft Active Directory.Managed system backups and performed data restore/disaster recovery.Provided training and guidance to local Helpdesk Analysts.Performed projects to implement new technology and improve current processes.-Acted as a technical lead for project on relocating local infrastructure/services to headquarter in the US and transfer knowledge to future support groups that reduced local operational cost.-Served multiple roles and acted as the point of contact for users from various Canadian sites in the global desktop refresh project that greatly reduced expenditure.--With proven skill, knowledge and experience, assistance was requested for the deployment in the US to help further reduce cost and to increase efficiency.--Multiple deployments received the highest award for finishing well before deadline, safely and under budget.-As the technical lead and local expert, designed and set up SolarWinds Orion network monitor which greatly assisted troubleshooting and provided alerts for immediate after-hours support-Developed an Access database with graphical user interface that increased efficiency of inventorying backup tapes and tracking relevant information.Created/updated detailed technical documentation.-As the local expert, developed and documented processes to streamline Information Protection procedures to ensure efficiency and standardization, while assisting team members to complete required tasks.Followed Information Protection guidelines to ensure systems were compliant.-As a member on the technical control review board, helped analyze and modify policies. Show less

Burnaby, Bc

Provided desktop technical support via telephone, in-person or email.Managed user accounts and computer objects using Microsoft Active Directory.Performed daily and weekly system backups.Performed Windows and Mac workstation software/hardware installation and imaging.

Vancouver/Burnaby, Bc

Provided tier two desktop technical support for hardware, software and network related issues for over 400 employees on a wide area network in Canada.Provided general public relations to users on all Information Technology related topics.Performed software/hardware installation, testing, configuration and documentation.