Alan Ling Email and Phone Number
Alan Ling personal email
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With over 15+ years of experience supporting technology-based environments, I have a strong proficiency in performing root cause analysis, troubleshooting, network and system administration, and project management. My skillsets include network administration for vendors such as Fortinet, Sonicwall, Netgear, etc., security hardening for networking, and Windows server environments. I am also experienced with VMWare ESXi, vSan, vSphere, and vCenter environments.I am also a very approachable person and enjoy working in a team. My client-focused and communication talents allow me to provide impeccable backend support to both internal and external users. Currently, I am pursuing my master's in information security system management at the Concordia University of Edmonton.
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Special Project And SupportNirix Dec 2023 - PresentEdmonton, Alberta, Canada -
End User Support SpecialistAvaso Technology Solutions Mar 2023 - Jan 2024Edmonton, Alberta, CanadaProviding IT field service support for various clients. -
Seasonal Fortinet Nse4 InstructorConcordia University Of Edmonton Sep 2022 - May 2023Edmonton, Alberta, CanadaProvide NSE 4 training to students at the Concordia University of Edmonton. -
Senior Technical SpecialistHong Kong Communications Co., Ltd. Aug 2013 - Jun 2021Hong Kong Sar• Managed large-scale network and system infrastructure projects. Notable projects: Delivery of 20 servers, 1198 units of Wi-Fi equipment, and backbone network infrastructure for 800 units of elderly care households which is worth around CAD 5M. Other projects include government institutes, NGOs, and private sectors.• Led a technical support team of five persons to provide support to internal and external users.• Conducted security assessments and disaster recovery recommendations on servers and network appliances.• Monitored environments and infrastructure to ensure optimal performance and 99.99% or more uptime.• Coordinated, documented and executed changes to meet the requirements with C-level suites.• Documented and updated procedures, administrative processes, and configuration management.
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Project AdministratorBc&A Hong Kong Ltd. Nov 2010 - Aug 2013Hong Kong Sar• Evaluated and installed computer hardware, operating system, and software such as AutoCAD, Revit, etc.• Provided Tier 1 support to internal users from multiple Asia-pacific offices.• Performed data backups and disaster recovery operations to ensure 100% no data loss for the shop drawings.• Analyzed, built, and presented marketing slides to clients.• Scheduled and budgeted control on interior design projects to ensure they were on time and budget.
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Business DeveloperUsae Trading Ltd. Aug 2009 - Oct 2010New York City Metropolitan Area• Provided Tier 1 support to internal users.• Built a test checklist and conducted quality checks on a newly deployed CMS.• Hosted knowledge transfer sessions for trained users.
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Project EngineerNupay International Payment System Ltd. Sep 2005 - Aug 2009Hong Kong Sar• Designed system development strategies for prospect business development.• Provided pre-sales and post-sales support.• Performed system maintenance tasks and conducted user acceptance tests• Root-cause analysis and technical support of a payment system.
Alan Ling Skills
Alan Ling Education Details
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Master Of Information Systems Security Management, -
Computer Science
Frequently Asked Questions about Alan Ling
What company does Alan Ling work for?
Alan Ling works for Nirix
What is Alan Ling's role at the current company?
Alan Ling's current role is Experience in Network Infrastructure design and implementation | PMP | NSE 4 | (ISC)² CC |.
What is Alan Ling's email address?
Alan Ling's email address is al****@****ail.com
What schools did Alan Ling attend?
Alan Ling attended Concordia University Of Edmonton, Hong Kong Baptist University.
What skills is Alan Ling known for?
Alan Ling has skills like Pmp, Vendor Management, Ms Project, Pmo, Project Portfolio Management, Project Delivery, Certified Project Manager, Resource Management, Project Coordination, Pmbok, Pmi, Scope Management.
Who are Alan Ling's colleagues?
Alan Ling's colleagues are Jeff Lafuente, Kevin Jamieson, Mark Barboza, Jasmine Qian, Stanley Hsu-Hung.
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