Providing IT field service support for various clients.

Provide NSE 4 training to students at the Concordia University of Edmonton.

• Managed large-scale network and system infrastructure projects. Notable projects: Delivery of 20 servers, 1198 units of Wi-Fi equipment, and backbone network infrastructure for 800 units of elderly care households which is worth around CAD 5M. Other projects include government institutes, NGOs, and private sectors.• Led a technical support team of five persons to provide support to internal and external users.• Conducted security assessments and disaster recovery recommendations on servers and network appliances.• Monitored environments and infrastructure to ensure optimal performance and 99.99% or more uptime.• Coordinated, documented and executed changes to meet the requirements with C-level suites.• Documented and updated procedures, administrative processes, and configuration management.

• Evaluated and installed computer hardware, operating system, and software such as AutoCAD, Revit, etc.• Provided Tier 1 support to internal users from multiple Asia-pacific offices.• Performed data backups and disaster recovery operations to ensure 100% no data loss for the shop drawings.• Analyzed, built, and presented marketing slides to clients.• Scheduled and budgeted control on interior design projects to ensure they were on time and budget.

• Provided Tier 1 support to internal users.• Built a test checklist and conducted quality checks on a newly deployed CMS.• Hosted knowledge transfer sessions for trained users.

• Designed system development strategies for prospect business development.• Provided pre-sales and post-sales support.• Performed system maintenance tasks and conducted user acceptance tests• Root-cause analysis and technical support of a payment system.