Managing temporary accommodation properties on behalf of landlords in private sector leasing

Leading and managing a team of 6 Neighbourhood Officers, across West London.

Multi tenure strategic property management – 1200 units in Ealing borough• Operational management responsibility for High level/ complex cases: ie decants, Category A risk ASB, direct offers• Responsible for area housing KPIs delivery and compliance with Homes England consumer standard – void turnaround, gas compliance, ASB, complaints, customer response SLAs• Mentoring local office administration staff – training, development and shadowing• Matrix management of patch tenancy specialist, ASB officer, income officer and Estate Services officer• Responsible for all MP and Councillor enquiries; first point of contact for the management and response to all external stakeholder queries• Budget responsibility for area improvement (30K)• Leading on Management strategy programmes for new Regeneration project in Acton

• Providing responsive Consular assistance to British Nationals in the province of Las Palmas, including areas of hospitalisation, death, rape, assault, detention and financial hardship.• Performing administrative tasks as required; issuing of emergency travel documents, implementing fee changes and dealing with weekly and monthly account reconciliation

I manage a portfolio of around 650 properties in Kensington and Fulham. These consist of mainly of Victorian convertions, terraced houses and blocks of flats. A challenging and rewarding role, ensuring tenants behave themselves as well as maintaining well conditioned properties in high value areas. This role is largely about finding the right balance between operating as a commercial landlord and being a socially responsible and caring organisation in the heart of the community.