Bachelor’s degree with a major in Letters and Science and currently studying a Master of Science in Nonprofit Management and Leadership. With fifteen years of experience in management and customer relationship that excel in achieving outstanding projects, bottom-line, and lasting results. Over ten years in operations that improve administrative systems that attain results through positive actions without negative effects. Develop policies, procedures, and successful administrative strategies to improve departments and produce a tangible and positive impact in direct sales in a service-oriented company, and administration of businesses. Profit-driven manager with multi-outlet experience, turnaround and high-growth operations and strengths in building cohesive, top-performing and customer-centric teams. Management: Comprehensive background in organizational development, HR duties, budgeting, personnel recruitment and supervision, billing, strategic planning, quality control, and operations management. In charge of the business finances and administrative functions. Direct hiring, training, motivation and termination of personnel. Develop marketing strategies and implement advertising and promotional campaigns to increase business. Monitor budget and payroll to ensure efficient operation and to ensure expenditure stay within budget limitations. Manage vendor relationships, conduct competitive analyses, and develop pricing strategies. Comprehensive background in organizational development, payroll, budgeting, personnel recruitment, supervision, strategic planning, and operations management.