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Alan Lua is listed as Executive at NagaWorld based in Phnom Penh, Cambodia. AeroLeads shows a matched LinkedIn profile for Alan Lua.
Alan Lua previously worked as Casino marketing executive at Nagaworld and Senior Guest service assistant at Genting Malaysia Berhad. Alan Lua holds Hotel Management from Tunku Abdul Rahman University College (Tarc).
Experienced Casino Host with a strong background in marketing strategies and customer relationship management. Proven track record of delivering exceptional service, cultivating client loyalty, and driving revenue growth within the casino industry. Passionate about creating memorable experiences and exceeding guest expectations. Committed to leveraging my expertise in marketing and hospitality to maximize customer satisfaction and contribute to the success of a dynamic casino establishment.Seeking new opportunities to utilize my expertise in casino hosting and marketing to drive revenue growth and elevate guest experiences. Open to exploring innovative strategies, technologies, and trends that can enhance the overall marketing and hospitality efforts of a casino establishment. Committed to continuous learning and professional development to stay at the forefront of the industry and deliver outstanding results.
A career timeline built from the work history available for this profile.
Phnom Penh, Cambodia
Managed VIP Services department, which included overseeing reception administration, guest registration, and limousine services, ensuring that all operational requirements of the Rooms and Gaming Departments were met or exceeded.
Bentong District, Federal Territory Of Kuala Lumpur, Malaysia
Casino Marketing – VIP Reservation (Supervising the reservation of Genting Resort Card members for Resorts facilities such as room reservation, transport limousine arrangement, show & concert tickets, tournament registration, F&B table reservation, and customer funds processing. Channel through phone calls (telemarketing), face-to-face (counter operation), and email (from guest and internal department).)Casino Marketing – Logistic (Private Jet Services, EA, and CCF) Casino Marketing – VIP Services (Manage VIP Player Relationships, Develop and Execute Marketing Campaigns, Coordinate VIP Events and Experiences, Manage Loyalty Programs, Resolve Guest Issues, and Provide Exceptional Service. )
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Alan Lua is listed as Executive at NagaWorld.
Alan Lua is based in Phnom Penh, Cambodia.
Alan Lua has worked for Nagaworld and Genting Malaysia Berhad.
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Alan Lua holds Hotel Management from Tunku Abdul Rahman University College (Tarc).
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