Autostone Floor SystemsProject Coordinator – June 2017 to presentRun approximately 5 commercial floor installation crews/projects simultaneouslyPlace orders with vendors and arrange freight delivery to job sitesCoordinate with GC to ensure deadlines and quality expectations are metCommunicate deadlines and scope changes to crewWarehouse Manager – September 2017 to presentPull orders and load pallets to delivery trucksKeep inventory of all warehouses, 4 totalUse forklift and other machinery

UTS Warranty Team LeadMasonite Customer Service Representative - August 2016 to June 2017Process Masonite product warranty claims for Home Depot and Lowe's customersAssist store managers and customers to resolve issuesEnsure the customer is made whole and feels great about their experience and purchaseManage escalated claims and resolve issues with minimal frustration for the customer and retailer

Flooring SolutionsFlooring Consultant/Project Manager - July 2014 to July 2016Customer support pre and post-saleProduct recommendations, home measuring and budget managementAverage monthly sales of $68,000 a month In-depth knowledge of product flooring options Assisted with installations and repairs as neededProvided support to marketing team to grow client base

o Receive inbound calls from new homeowners and builders: Standard Pacific, DR Horton, First Texas etc.
o Schedule service appointments and manage daily routes/schedules for my areas: San Antonio and Fort Worth o Troubleshoot plumbing issues over the phone; dispatch technicians to service calls
o Data entry of service calls and follow-up on next steps required to resolve issues

o Provided tier 1 support for CPU products (MacBook, iMac, MacPro) including initial hardware set-up and product registration
o Application set-up (Safari, iCloud, TimeMachine, Mission Control, iTrack, Bluetooth, Sharing, Parental Controls, Mail, Contacts & Calendars)
o Troubleshoot various issues such as application failure, device syncing, internet and/or other device connectivity o Educate consumers regarding AppleCare Protection Plan and convert them to purchase

o Routinely ranked in Top 3 Collectors; was promoted to the Mortgage Deficiencies Department and worked to recover 1st and 2nd mortgage deficiencies, liens, equity lines of credit and judgments through skip tracing and negotiating/drafting settlements, new loans and short saleso Serviced Fannie Mae’s Homesaver Advance Loans by initiating contact with debtors via phone and mailo Maintained the integrity of the loan files, including necessary documents and status of collection efforts and negotiationso Reviewed credit reports and performed asset searches to determine a debtor’s financial ability to pay prior to accepting a payout or negotiating a settlement to begin structuring process
o Referred litigations and bankruptcy accounts to proper departments
o Identified disputed accounts and updated Credit Reporting to reflect status

o Prepped residential build sites for rough-in (pulling wires and installation of plugs, switches and lighting) o Maintained inventory for the work truck, ensuring we had tools and materials needed for each jobo Acted as main point of contact for prospective or current clients for billing, questions or concerns