Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the company.Facilitate communication between staff, management, vendors, and other technology resources within the organization.Provide leadership for IT asset life cycle asset management and compliance.Manage in-house and third-party projects from inception to completion.Act as the IT point-person regarding any new business opportunities.Manage and oversee all information and communications systems and projects.Develop and maintain application and data architecture drawings and documentation.Manage the design, implementation, and evaluation of application and data solutions that support end-users.Oversee the development and implementation of user-training programs.Develop and maintain procedures related to IT infrastructure and information security.Oversee all aspects of system operations including local and wide area networks.Implement IT infrastructure strategy, architecture, standards, security, and maintenance programs for data and communication networks, processing systems, storage, and backup/recovery.Develop, promote, and enforce technology standards, roadmaps, and strategies.Provide expert knowledge of networking technologies: routers, switches, load balancing, firewalls, data communication, and VPN.Manage and own the patch and vulnerability management processes and procedures.Evaluate infrastructure products and services that support end-users and corporate operations.Participate in security audit programs to ensure adherence to policies and obligations.

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Managed a team of Technology Professionals including resource assignments, providing oversight for all work deliverables and HR people management accountabilities.Responsible for:Leading delivery and support of medium to large scale, complex enterprise technology solutions as executed by team members and vendors, ensuring standards are met and business objectives are achieved. Providing oversight, technology governance, planning, and continuous improvement of technical functions.Serving as a Technical Product Manager of Agile teams working on Commercial Insurance products, I solved technical roadblocks that prevented the timely delivery of project deliverables by working with external technology teams and vendors to resolve issues.Running scrum ceremonies as required to fill in for Scrum Masters and Project Managers in order to keep sprints and projects on track.

Leader of a team of Developers and Systems Analysts within our IS Retail Business Unit. managing enhancement projects for our legacy mainframe applications. Responsibilities included:Led a team of offshore developers and business systems analysts within Individual Insurance IT business unit; managed small to medium sized projects utilizing both Agile and Waterfall methodologies Managed implementation of technical currency changes to mainframe environments. Acted as a vendor manager for our third-party vendors to ensure changes to our vendor supplied applications are done in a timely and correct manner. Handled resource management of a team of IT professionals, both in a virtual and onsite team setting; proactively performed reviews of work in order to identify and improve software development processes Served as a liaison between business and IT stakeholders to ensure that project deliverables were accurate and all issues were dealt with in a timely manner. Implemented key project on time despite reduced resources, maintaining productivity in the number of tasks completed by evaluating efforts and assessing where work could be absorbed by remaining team members. Worked on a Agile pilot project which including team member Agile training, overseeing daily Scrum meetings and Kanban boards, ensuring effective collaboration, and handing remote communication tools—successfully implemented project 2 months ahead of schedule and proved Agile teams can successfully function in virtual environments. Managed vendor during major data center projects, acting as a project manager between Canada Post and Manulife’s technical resources as well as other project managers; served as an advocate for business partners to ensure impact remained minimal with project being implemented successfully.

Programmed, tested, and implemented successful changes to applications responsible for the administration of Individual Wealth Products and Sales Compensation.Oversaw a data warehouse application with a focus on creating and maintaining data analytic tools for 7 years—tool was initially geared towards providing high-level trending analysis and later used to help senior management make strategic decisions.Developed and implemented a data analytics tool for a data warehousing application, while providing ongoing support for the application. Maintained and implemented various projects for Wealth Management applications that had a direct customer-facing impact which included changes to client mailings, client payments, and providing client information for the sales force. Acted as a lead designer and subject matter expert for Wealth applications; offered coaching to developers and consulted with business partners and analysts during requirements gathering phase of projects. Recognized for record of consistently ensuring that all changes were implemented with no impact to upwards of 700K clients.

Developed test strategies and test plans in support of applications for the Group Benefits call center. Performed requirements gathering and created specification documentation based on business needs for changes to sales compensation applications. Worked closely with business partners in order to accurately capture requirements for software applications.

Managed team that provided QA support for Individual Life mainframe applications, while also handling resource management. Proactively performed reviews of work in order to identify and improve software development processes. Acted as a vendor manager for third-party vendors to ensure changes to vendor supplied applications were completed in a timely and accurate manner. Served as a liaison between business and IT stakeholders to ensure that testing deliverables were completed in a timely manner.

Oversaw programming, testing, and implementing of investment funds mainframe application. Provided after-hours support of production batch runs of the system.