Master control room operator at WTVM/WXTX local television Station.Specifically handling the ingest of new commercial material to prepare for airing, as well as the monitoring and maintaining of the television signal.

Managing Customer service representative scheduling, and coordination. Responsibilities included creation of an hourly statistics to be provided to upper management; creation of new company profiles for new hires as well as removal for terminations; creation and documentation of new processes as the company grew; and direct communication with floor level supervisors to assist representatives showing issues.

IS/IT RESOURCE ADVISOR | HELP DESK (Graduate Assistant); Respond to requests for technical assistance in person, via phone, and electronically. Diagnose and resolve hardware and software issues. Research questions using available information resources. Advise user on appropriate action. Identify and escalate situations requiring urgent attention.Acknowledged for talent in handling diverse end-users and promptly resolving technical problems/issues.Chosen to oversee and mentor other help desk staff.