Alan Malone Email & Phone Number

Mobile Worker

Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in the Guinness Service Style. Be the face of Guinness.• Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers’ expectations.• Maximise income, and reduce debt, in defined customer areas.• Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.• Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.• Complete Health & Safety and compliance actions e.g. FRAs.• Use data to monitor own performance and that of others, taking action to improve as necessary.• Manage budget and remain within budget.• Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.• Complete regular estate inspections and take any necessary action to achieve quality and safety standards.• Attend and present cases at court and evictions.• Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, the police etc.• Maintain accurate and detailed customer records on Guinness systems.

Guinness Hermitage Havant

Providing an excellent comprehensive service to customers, homes and neighbourhoods in line with company business plans, standards, policies and procedures.Building and managing effective relationships with internal and external customers, colleagues, partners, agencies, contractors and consultants to support excellent service delivery. Managing specified tenancy requirements including void turnaround, estate inspections, tenancy enquiries, complaints of anti-social behaviour and supporting the Income Maximization Team with income recovery - ensuring prompt and effective responses.

responsible for ensuring that our customers receive great service and that The Guinness Partnership making appropriate commercial management decisions,.liaison with numerous other TGP teams including Development, Finance and Governance. Responsible for collection and monitoring of income across all tenures, working towards both team and individual targets. Responsible for managing repossessions, working with the Resales teams to protect the Partnerships financial interests. Ensuring delivering a value for money service by managing service charge budgets within the patch.Undertaking a range of casework in relation to the management of the Lease agreement, including legal agreements, nuisance cases and other breaches of lease,encouraging the earliest resolution of problems within the agreed policies and procedures.