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Alan Mastbaum is listed as Strengths Through Experiences based in Greater Minneapolis-St. Paul Area, United States. AeroLeads shows a matched LinkedIn profile for Alan Mastbaum.
Alan Mastbaum previously worked as Supervisor Region Operations at Lumen Technologies and Manager Customer Care at Centurylink. Alan Mastbaum holds Associate Of Arts And Sciences - Aas Candidate, Architectural Drafting And Design from Dunwoody College Of Technology.
I left CenturyLink 8/2019 to go back to school for Architectural Drafting and Design, and began coursework at the Dunwoody College of Technology. I chose Dunwoody for the immersive in-person program which is built on a team environment within my discipline. The experience was nothing short of life-changing. Enter Covid 19. The pandemic hit during my second semester of school and shut everything down. When classes did finally resume they were remote, isolated, and non-immersive... in other words, the opposite of what I had intended by making Dunwoody my school of choice. Though school is on hold for the foreseeable future, I'm thankful for the opportunity I had to learn at Dunwoody. I wouldn't change a thing. I went back to CenturyLink (Lumen) as a Field Supervisor in 1/2022. The position wasn’t a good fit for my skillset(s) and didn’t make full use of my abilities. I didn’t get the satisfaction I needed, and separated from the company again in 8/2023.I'm actively looking for a challenging and gratifying technical position with room to grow; one which will use my knowledge, abilities, and logistical skills to their fullest. Ideally in an environment which requires continuous learning and advanced problem-solving in a professional team environment. While I come from the Telecom industry, my soft-skills and mindset are valuable in any industry.
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Minneapolis, Minnesota, United States
Supervised a crew of Mass Market Telecom Technicians on the West side of the Minneapolis metropolitan region. My crew was one of seven on the team covering the whole MSP Metropolitan area on the Legacy CenturyLink (Qwest) side of Lumen... all installation, moves, and repair work on DSL/broadband, POTS, complex voice, and Quantum Fiber products.
Minneapolis, Mn
WHOLESALE SERVICE MANAGEMENT & ESCALATIONS Was assigned a major Wholesale account with a damaged relationship and was able to turn it around and convert them from a pattern of long-term attrition to one of purchasing new services, and extending the term on existing services. Became a subject matter expert on my customers’ networks and services, then provided the highest level of service possible to keep them satisfied. Routinely resolved extremely complex problems on customers’ network services and Billing. Handled all service-impacting escalations for my customers with proper urgency. Identified and engaged the correct stakeholders to get service back to full functionality as quickly as possible - then provided post-event root-cause analysis. Tracked my customer’s orders delayed for builds or facility work, and worked cooperatively with stakeholders; Designers, Testers, Field or Network Engineers, PMs, Field Managers, and Technicians to drive the shortest possible timelines. Organized, kicked off, and managed complex long and short-term projects which weren’t eligible for an assigned PM. Tracked and continuously updated project statuses using data from a wide variety of people, systems, tools, and databases. Trained complex subject matter to my customers and peers using job aids and training materials which I generated, then supported them through post-training proficiency. I’m a continuous learner and Team resource with knowledge gained.
Minneapolis, Minnesota, United States
Worked in a team environment to make sure all of the order activity and inbound customer call access requirements were cared for. Managed multiple work-groups with rising complexity over time. Continually coached and developed Service Delivery Coordinators responsible for meeting escalation metrics on inbound phone access, CTC, email escalations, and customer care.
Coursework; Drawing mechanics, building codes and regulations, building systems and materials, design development through manual drafting.
Coursework; Technical photography core; studio and location lighting, photographic materials and processes, light, color, optics..
Coursework; Art and photography foundation, reading, writing, and math cores, and a diverse collection of liberal arts electives.
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Alan Mastbaum is listed as Strengths Through Experiences.
Alan Mastbaum is based in Greater Minneapolis-St. Paul Area, United States.
Alan Mastbaum has worked for Lumen Technologies and Centurylink.
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Alan Mastbaum holds Associate Of Arts And Sciences - Aas Candidate, Architectural Drafting And Design from Dunwoody College Of Technology.
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