Alan Matchett Mcim Email & Phone Number

United Kingdom

London Area, United Kingdom

• Ensuring consistent growth and innovation with strategic insights, contributing to business requirements.• Promoting a positive work environment based on team leadership, collaboration and communication.• Making data-driven decisions whilst supporting the company’s mission, ensuring long-term success.• Integrating innovative solutions, optimising the sales approach and enhancing client services operations.

Belfast, Northern Ireland, United Kingdom

• Reported to the CX VP, steered new marketing projects across APJ & EMEA and presented QBRs.• Carried out collaborative sessions to improve customer satisfaction and alignment, exceeding targets.• Gathered feedback to transform strategies focusing on KPIs, resulting in better customer experience.• Adhered to global guidelines, regulations and policies, leading to enhanced quality and service standards.

Belfast, Northern Ireland, United Kingdom

• Generated over $100,000 in revenue per year supporting major global IT vendors.• Coordinated with senior management and client solution experts to design and deliver training.• Gained advanced knowledge in communication, team collaboration, negotiation and client service.

Belfast, United Kingdom

• Steered new operations in business development, marketing, PR and sales strategies, attaining goals.• Coached and mentored high-performing teams daily, which resulted in improved team productivity.• Reported to the board of directors, prospected new leads and identified additional business opportunities.• Strengthened relationships with key clients as a result of consistently communicating with them.• Supervised high profile client accounts including Michielin Tyre PLC and Belfast City Council.• Handled projects with P&L responsibility including estimates, contract negotiation, budgeting and invoicing.• Executed other tasks including increasing revenue by upselling, implementing new revenue streams, increasing client numbers by 30%, cold calling, improving quality and reducing costs by 10%.

Canakkale, Turkey

Led and motivated a multicultural team of professionals to complete strategic planning, administer budgets, and manage office functions reporting directly to the owner. Developed and expanded new business with local, national and international leisure and business travellers, consistently increasing room, meeting, conference, and food and beverage sales. Resolved complaints and settled disputes with employees, guests, and clients in professional manner and instigated standard operating procedures for same.KEY ACCOMPLISHMENTS:★ Increased sales by 75% in the first year and 25% in the second year by executing innovative marketing strategies including developing a fully responsive website and new online marketing and sales channels★ Built a top-performing international team, effectively recruiting, monitoring performance, and providing feedback to decrease complaints and improve employee satisfaction★ Facilitated hotel client star upgrade and expanded customer base through the construction and fit-out of restaurant, lobby bar and store after analysing customer profile and feedback, all within tight budget and time constraints

Istanbul, Turkey

Founded and established a linguistic consultancy, developing organisational and administrative structures, pricing and financial systems, and marketing and advertising strategies. Recruited and managed a team of professionals to provide high standards of customer service.KEY ACCOMPLISHMENTS:★ Achieved a 300% increase in sales following a marketing campaign that focused on customer referrals and pay-per-click (PPC) online advertising offering free trials, with a dedicated landing page and analytic★ Utilised modern teaching methods such as e-learning and team learning★ Exited company following successful sale

Istanbul, Turkey

Managed and coordinated field and office including recruiting, training, and monitoring staff performance. Planned, delivered, and assessed program curriculum and administration processes, and coordinated nationwide activities of affiliated school partners.KEY ACCOMPLISHMENTS:★ Increased number of preschool customers by 50% by implementing online marketing strategies★ Expanded corporate client base 35% through a new business client program★ Established new revenue stream that increased business 25% by expanding language services

Carrickfergus

Maintained, audited, and reviewed company procedures and technical specifications, also prepared budgets and negotiated contracts. Developed and implemented environmental, health and safety procedures and training programs for 150 staff members.KEY ACCOMPLISHMENTS:★ Implemented and administered LAN and WAN computer networks between office and remote sites★ Achieved ISO 9001:2000 certification by sourcing certification and consultants, gaining commitment from all levels, preparing documentation, and training and auditing staff★ Submitted winning bid on £1.5 million BOP Ballylumford CCGT★ Achieved 0 injuries (LTI) yearly by implementing effective and efficient training programs