Alan Matchett Mcim Email and Phone Number
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Director of Marketing and Business Development with over 10 years’ experience in client service and project management, having successfully delivered excellent customer experience, managed key accounts and spearheaded innovative marketing campaigns, resulting in high customer satisfaction levels and business growth. Skilled at generating demand, assessing customer feedback as well as consistently exceeding all set KPIs and targets, ensuring the smooth daily running of operations.
Fortune Engine
View- Website:
- fortune-engine.com
- Employees:
- 4
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Growth And Strategic Partnerships LeadFortune EngineUnited Kingdom
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Director Of Marketing And Business DevelopmentFortune Engine Jun 2024 - PresentLondon Area, United Kingdom• Ensuring consistent growth and innovation with strategic insights, contributing to business requirements.• Promoting a positive work environment based on team leadership, collaboration and communication.• Making data-driven decisions whilst supporting the company’s mission, ensuring long-term success.• Integrating innovative solutions, optimising the sales approach and enhancing client services operations.
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Customer Experience ManagerPharosiq May 2019 - May 2024Belfast, Northern Ireland, United Kingdom• Reported to the CX VP, steered new marketing projects across APJ & EMEA and presented QBRs.• Carried out collaborative sessions to improve customer satisfaction and alignment, exceeding targets.• Gathered feedback to transform strategies focusing on KPIs, resulting in better customer experience.• Adhered to global guidelines, regulations and policies, leading to enhanced quality and service standards. -
Senior Solutions SpecialistMrp Nov 2017 - May 2019Belfast, Northern Ireland, United Kingdom• Generated over $100,000 in revenue per year supporting major global IT vendors.• Coordinated with senior management and client solution experts to design and deliver training.• Gained advanced knowledge in communication, team collaboration, negotiation and client service.
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National Sales And Marketing DirectorSps Ireland Feb 2012 - Mar 2017Belfast, United Kingdom• Steered new operations in business development, marketing, PR and sales strategies, attaining goals.• Coached and mentored high-performing teams daily, which resulted in improved team productivity.• Reported to the board of directors, prospected new leads and identified additional business opportunities.• Strengthened relationships with key clients as a result of consistently communicating with them.• Supervised high profile client accounts including Michielin Tyre PLC and Belfast City Council.• Handled projects with P&L responsibility including estimates, contract negotiation, budgeting and invoicing.• Executed other tasks including increasing revenue by upselling, implementing new revenue streams, increasing client numbers by 30%, cold calling, improving quality and reducing costs by 10%.
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Digital Sales And Marketing ManagerHotel Zileli Jan 2010 - Feb 2012Canakkale, TurkeyLed and motivated a multicultural team of professionals to complete strategic planning, administer budgets, and manage office functions reporting directly to the owner. Developed and expanded new business with local, national and international leisure and business travellers, consistently increasing room, meeting, conference, and food and beverage sales. Resolved complaints and settled disputes with employees, guests, and clients in professional manner and instigated standard operating procedures for same.KEY ACCOMPLISHMENTS:★ Increased sales by 75% in the first year and 25% in the second year by executing innovative marketing strategies including developing a fully responsive website and new online marketing and sales channels★ Built a top-performing international team, effectively recruiting, monitoring performance, and providing feedback to decrease complaints and improve employee satisfaction★ Facilitated hotel client star upgrade and expanded customer base through the construction and fit-out of restaurant, lobby bar and store after analysing customer profile and feedback, all within tight budget and time constraints
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Managing DirectorElit Languages 2009 - 2010Istanbul, TurkeyFounded and established a linguistic consultancy, developing organisational and administrative structures, pricing and financial systems, and marketing and advertising strategies. Recruited and managed a team of professionals to provide high standards of customer service.KEY ACCOMPLISHMENTS:★ Achieved a 300% increase in sales following a marketing campaign that focused on customer referrals and pay-per-click (PPC) online advertising offering free trials, with a dedicated landing page and analytic★ Utilised modern teaching methods such as e-learning and team learning★ Exited company following successful sale
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Business Development ManagerEf English First 2006 - 2009Istanbul, TurkeyManaged and coordinated field and office including recruiting, training, and monitoring staff performance. Planned, delivered, and assessed program curriculum and administration processes, and coordinated nationwide activities of affiliated school partners.KEY ACCOMPLISHMENTS:★ Increased number of preschool customers by 50% by implementing online marketing strategies★ Expanded corporate client base 35% through a new business client program★ Established new revenue stream that increased business 25% by expanding language services -
Executive DirectorSteam Plant Engineering Services Limited 1996 - 2006CarrickfergusMaintained, audited, and reviewed company procedures and technical specifications, also prepared budgets and negotiated contracts. Developed and implemented environmental, health and safety procedures and training programs for 150 staff members.KEY ACCOMPLISHMENTS:★ Implemented and administered LAN and WAN computer networks between office and remote sites★ Achieved ISO 9001:2000 certification by sourcing certification and consultants, gaining commitment from all levels, preparing documentation, and training and auditing staff★ Submitted winning bid on £1.5 million BOP Ballylumford CCGT★ Achieved 0 injuries (LTI) yearly by implementing effective and efficient training programs
Alan Matchett Mcim Skills
Alan Matchett Mcim Education Details
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International Marketing
Frequently Asked Questions about Alan Matchett Mcim
What company does Alan Matchett Mcim work for?
Alan Matchett Mcim works for Fortune Engine
What is Alan Matchett Mcim's role at the current company?
Alan Matchett Mcim's current role is Growth and Strategic Partnerships Lead.
What is Alan Matchett Mcim's email address?
Alan Matchett Mcim's email address is am****@****pfd.com
What is Alan Matchett Mcim's direct phone number?
Alan Matchett Mcim's direct phone number is +44 114 279*****
What schools did Alan Matchett Mcim attend?
Alan Matchett Mcim attended Cim | The Chartered Institute Of Marketing.
What skills is Alan Matchett Mcim known for?
Alan Matchett Mcim has skills like Business Planning, Customer Service, Research, Marketing Management, Data Analysis, Digital Marketing, Sales Management, Team Leadership, Public Speaking, Relationship Management, Social Media, Teaching.
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