Alan Mcclenaghan Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Curently I am a team leader in the Alarm Relieving Centre, dealing with various types of alarm activations, Lone worker alerts, Stolen Vehicles, Vulnerable customers, Panic Alarms etc; informing relevant parties on activations, key holders police etc.

Belfast, United Kingdom

• Coordination of projects relating to the development of process improvements and enhanced reporting facilities. • SPOC (Single Point of Contact) between HCL and BT. • Project Coordinator between HCL corporate and HCL NI. • Working across all BT consumer campaigns, Vodafone, TalkTalk, Scottish Power. • Responsible for the introduction and implementation of Computerised order system (Partner.com). • Direct responsibility for preparation and presentation of weekly reports to Clients.• Analysis of data delivery and its performance• Monitoring resource availability and liaison with recruitment/training departments. • Reporting directly to the Sales Delivery Director and liaison between SDM’s. • Control of local Quality process and liaison with HCL Corporate central quality teams.• Control and Reporting of all Quality related issues to BT Quality team • Generation and Presentation of Quality Reports for both Internal and external use.• HR champion, responsible for Investigations, disciplinary meetings, recruitment and dismissals• Generation of Process Management Documents covering all campaigns within the call centre.Employer: HCL – Sales Manager Oct 2007 – June 2010Managing a teams of up to 20 members, Weekly Performance & Stretch Targeting, Coaching, Compliance Monitoring, Motivational Planning, Sales Best Practice and Success Monitoring against Campaign, Team and Individual KPI’s. I have fulfilled this role in the following campaigns, BT Inbound Sales, BT PSTN, BT CPS, BT WLR, BT Broadband & BT Vision, N.Power outbound sales.Employer: HCL – Key Accounts Advisor April 2007 – Oct 2007Working within the LexisNexis Campaign, specifically responsible for the key accounts of Ernst & Young and Blackwell’s Bookshops and Gardner’s Bookshops,including order placement, delivery follow up, invoice maintenance, Credits and Returns and general liaisons.

Belfast, United Kingdom

Responsible for all activities within the organisation, from staff recruitment & discipline, Stock control, supplier sourcing and negotiation, financial & cash controls through to Profit & loss account via Sage Line 50.Negotiation and Liaison with legislative bodies, including PNSI & local government bodies, licensing authorities etc, Club promotion and marketing.

Belfast, United Kingdom

Sourcing all raw materials both Ingredients and Packaging, negotiating with suppliers’ specifications, terms and conditions. Stock control for both raw materials and finished goods, monthly stock taking and valuations, Consolidation of suppliers, Liaising with haulage companies, securing delivery windows with customers, production scheduling to meet customer ordering cycles, liaising with customers to establish order requirements, product specifications etc. Production value of £100k per week, Ensuring that all legislative requirements were not only met but exceeded.

Belfast, United Kingdom

I joined Allied Bakeries directly from University and over the 15 years service, worked in a variety of roles as detailed below.Position: Acting Distribution Manager Ireland Jan 99 – Dec 99Responsible for the dispatch and distribution of finished product through out all Ireland Financial control of labour and vehicle budgets to a tune of £3.5m annuallyEnsuring that the company policy of On Time & In Full (OTIF) was observed at all times using Just in Time principles and maximising vehicle utilisation. Daily supervision of the Despatching area, keeping abreast of continual expansion of business.Position: Senior Shift Production Manager June 93 – Jan 99Day to day supervision of all departments involved in the Manufacturing Process, wage costs, material costs, plant efficiencies etc. Across all departments within the Production processes namely, Confectionary, Hot Plate, Fermented Goods Departments, Pan Bread and Batch Bread. Total number of employees 240 producing in excess of £1m production value per week.Position: Packaging Manager June 1986 – June 1993Day to day supervision of the Packaging Department, Planning and forecasting future costs, activities and wage costs. Formulation and control of costings, Quality control of both materials in and products out. Position: Stores Manager April 1985 – June 1986 Day to day supervision and organisation of the storage facilities. Ordering of all ingredients. Stock control. Liaising with suppliers.Position: Assistant Despatch/ Packaging Manager – Dec 1984 – April 1985General supervision of despatch clerks and packers, Liaison between Sales Dept. and Production Dept. Attendance and Time Keeping records.

Hnc, Business Studies/Distribution Management, Pass

Activities and Societies: Motor Sports

Ond, Business Studies, Pass

Activities and Societies: During this course, we became the first groupt to take part in the Young Achievers awards and sucessfully were.

General Studies, Gained 7 O'Levels,Maths, English Language, English Lit, Geography, Tech Drawing

Activities and Societies: Iws also an aactive member in teh schools, Choir and Orchestra