Alan Mcdermott Email and Phone Number

Major achievements as Group IT Director (Aug 2006 - Sep 2009) include:• Developed corporate IT strategy and secured Board approval for the strategy and implementation programme.• Led the selection of external providers of IT application and infrastructure services.• Provided strategic leadership for the development of new award winning IT systems supporting the allocation of donated organs and the ordering of blood from hospitals.• Consolidated regional NHS blood donation databases into a single national database.• Implemented a national integrated voice and data network covering all fixed and mobile services at all locations.• As SIRO, established effective Information Governance and Assurance arrangements across the organisation in line with NHS and Cabinet Office requirements.Major achievements as Director of Business Transformation (May 2008 - Sep 2009) include:• Set up a a corporate business transformation services unit supporting integrated change programmes in each business unit under the overall direction of a transformation programme board chaired by the Chief Executive.• Set up the PMO with requisite skills, methodologies, processes and systems for tracking, reporting and assuring the status of change projects.• Led the procurement of external expert support for strategy development, business analysis and Lean management.Major achievements as Director of Blood Donation (Jul 2009 - Aug 2012) include:• Restructuring of management responsibilities to reflect corporate strategic objectives.• Stabilisation of supply of supply of blood to meet demand from hospitals, eliminating stock shortages.• Increasing donor satisfaction from 66% to 70%.• Reducing donor adverse events by 35%.• Increasing blood collection productivity by 19% and reducing overall cost by 12%.• In collaboration with Universities of Cambridge and Oxford, successfully set up a major research project into the health of blood donors.

Major achievements included:• Strategic review of IT structure and services leading to the outsourcing of all IT delivery functions while keeping in-house capability focused on strategy, architecture, programme management, service management and financial management• Consolidating IT supply arrangements to a small number of strategic suppliers• Consolidation of multiple disparate finance and human resources systems into a single integrated industry standard Oracle package• Implementation of a national customer contact centre operating across 5 sites with centralised management

Major achievements include:• Introduction of group wide technology standards and policies• Establishment of an international IT steering group representing all the major companies in the group for the purposes of approving group it policies, standards and strategies• Assisting the senior executives of individual operating companies on major it change programmes in the UK, Hungary, India, The Netherlands, Belgium, Canada and Ireland• Set up and operation of group wide messaging and intranet services based on microsoft technology platform• Roll-out of a global communications network using internet based virtual private networking (VPN)• Establishment of a strategic telecommunications solution covering fixed and mobile voice and data services for the uk businesses • Creation of relationships with strategic it partners including Microsoft, Compaq, MCI Worldcom, Cable and Wireless and Vodafone• Successfully steering the group through the millennium change

Major achievements include:• Introduction of e-business applications for customer service and customer order processing• selection and implementation of ‘best in class’ software packaged solutions for finance (SAP), human resources (Cyborg) and Fleet Management• Migration from centralised mainframe, mid-range and PC platforms to open systems technology with data and processing distributed to business operating locations• contract negotiation with hardware, systems integration, systems software and network vendors• Custom development of an integrated suite of applications for core operations, sales and administration processes• Progressive migration to new systems without interruption to 24x7 business operations• Implementation of key enabling technologies integrated with the new systems including mobile data communication to vehicles, barcode scanning and Internet access

Major achievements include:• Establishment of a Group systems planning support team• Preparation and publication of the TNT Group systems policies and standards• Negotiation and adoption of a worldwide strategy for open systems technology and pre-programmed application packages• Rationalised Computer Services and Telecommunications Divisions into a single Information Technology division providing services to TNT’s 30 operating divisions in Australia• Led a major change in Information Technology strategy from a centralised mainframe processing environment to a distributed open systems platform • Migrated applications from a large centralised data capture bureau based in Singapore to an on-line distributed data entry system in Australia.• Established and operated one of Australia’s most advanced national private digital telecommunications networks.• Rationalised the support and management of 120 mobile radio communication networks supporting over 5,000 terminals across Australia• Working with an external consulting organisation, prepared a corporate Information Technology Plan with the support of the Divisional General Managers

Main achievements include:• Conversion of a number of business critical applications from ICL to Univac mainframes• Introduction of new systems for manufacturing costing and analysis of production activities • Establishment of a formalised structured approach to systems analysis, development and implementation

Project Leader leading the specification, design, build and implementation of systems covering data capture, pricing, invoicing, sales analysis, and accounts receivable for a range of diversified business units.

Programme and systems analysis for a range of applications covering management information, central bank reporting and branch accounting.