IT Technician, field technical support & software systems specialist with over 25 years of experience in all aspects of client/server computing including desktop/laptop/server deployments & help desk support, Win7 migrations, Windows Server upgrades/deployments, HD imaging and disaster recovery, PC/LAN/WAN networks & security technologies, network discovery & auditing, PC configuration/asset inventory software, system documentation writing, management of change documentation (MOC), and end-user technical support & training. Expert-level experience with hardware & software, network infrastructure, routers, switches, cabling, telecom (DSL, cable, T1, dialup, wireless), commercial wifi, internet connection troubleshooting, on-site & remote technical support & troubleshooting, new system design & deployment, and computer troubleshooting & help desk skills. A power user of many popular software applications. Recent work experience as a "smart hands" onsite network technical support and rapid response field technician. Also some assignments as a 3rd party technician chaperone, new MPLS/DIA circuit installations, and Cisco & Fortinet NGFW deployments. A long history of strong team leadership skills. Fully equipped service vehicle. Willing to travel. And I love complex, short-term engagements that require exceptional diligence, smart hands teamwork, on-the-fly problem solving, and thorough site documentation for future support needs.I am a near perfect 5 star-rated technician on all of the online IT markets, and I routinely handle very complex multi-week assignments for the major MSP's & MSSP's at their Fortune 1000 clients' flagship locations. I always come fully prepared for any conceivable contingency situation, and I always arrive a little early so that NOC engineers will not be kept waiting. When only the very best will do, I am your man.Specialties: Advanced IT, network & broadband troubleshooting, network discovery & auditing, site documentation & labeling.