Alan Mercado Email and Phone Number

In addition to the Supervisor responsibilities below,Work in collaboration with the Manager to manage resources in order to meet budget expectationsHire, train, orient, counsel, evaluate and administer disciplinary action in conjunction with the Physician PracticesEvaluate, identify, and make changes in daily operations which include: adjusting staffing, use of resources and materials, priority setting and patient services to enhance the services within the practiceMonitor quality, productivity, through-put and efficiency of each operational area, resolves issues and recommends corrective actions as needed and oversee implementationImplement, interpret, and ensure hospital and division philosophy, policies, procedures, and established standards of care and practice are followedCollaborate with Manager, physicians, and marketing to develop strategies targeted to the consumer and referring physiciansMaintain open lines of communication with all staffMaintain positive working relationships with all physiciansPractice proper safety techniques in accordance with hospital and departmental policies and procedures

Supervise and provide oversight for front office and clinical staff to ensure efficient practice operationsOperate as marketing liaison for Medical Associates, attending physician and community marketing events to promote the officesFloat between MANG – Rheumatology, MANG – Towne Lake, and MANG – Cherokee offices and perform front office duties as necessaryDevelop and maintain work schedules and process and approve payrollServe as the practice resource for day-to-day issues and provide assistance and problem resolutionFunction as a representative for HR related issuesAssist practice coordinator with special projects and practice related issues

Maintain a highly above-average billing ratio and patient collectionsReview patient financial reports daily and performed follow-ups with patients and coworkers as necessaryReconcile insurance and patient payments - research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts and re-submit insurance claims as necessaryCalculate estimates for patients for diagnostic tests and physician proceduresAnalyze patient financial data and assist them in applying for financial assistance programs

Fax medical records, answer patient and specialty office calls, and complete referral requestsMaintain liaison with insurance companies to ensure completion of all referral related activitiesPreserve records of completed as well as in-process referralsValidate all necessary referral and authorizations for scheduled services are on file and valid for appointments

Checked in up to 50 patients in a day.Acted as check-out cashier and handled up to $500As phone operator, received up to 200 calls in a day.Pre-registered patients before their appointments and verified insurance.Organized patient and confidential information.Provided excellent customer service to over 200 patients in a day.Opened and closed business on a regular basis.Upheld a professional appearance at all times.Was responsible for creating a sanitary and organized environment.Assisted patients in need of support.Received patients and visitors and answered phones.

Provided the highest level of service in accordance with restaurant’s standards.Identified food orders when ready and delivered items to tables in a timely manner.Reported to work as scheduled, in uniform, and ready to be in position.Sustained team-based skills with all coworkers.Opened business by meeting standard operating procedures.Maintained a safe, clean, organized, and stocked work area.Had full knowledge of menus, recipes, and other pertinent information.