Alan Mo Email & Phone Number

Germantown, Md

Germantown, Md

Perform operations and maintenance to the Citrix Xendesktop 7.15 LTSR infrastructure environment. Sequencing COTS, GOTS, and other software using Microsoft Application Virtualization (App-V 4.6 and 5.0) to deliver application to Physical desktops/laptops and the Citrix virtual environment.

Bethesda, Md

• Provide IT infrastructure support within the Systems Operations team for the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health (NIH).• Administer and create Active Directory Accounts.• Create and modify group policies.• Manage and provide support of Virtual Server environment that existed on VMWare ESXi.• Collaborate in an enterprise environment with multiple teams to complete large scale projects.• Mentor new members of the Network Operations Team.• Maintain and provide backup solutions for enterprise data for administration, researchers, and doctors.• Administer server access roles.• Maintain physical servers in large data center.• Perform upgrades to physical and virtual server platforms.• Analyze, diagnose, resolve hardware and software issues.• Develop trusting relationships with customers by providing accurate and efficient support.• Develop and advise solutions as subject matter expert on ESET enterprise security solutions.• Create and maintain Standard Operating Procedures (SOPs).• Volunteer for on-call, after-hour, and weekend maintenance duties.

Bethesda, Md

• Provide technical support for staff, doctors, researchers within the National Cancer Institute NCI) at the National Institutes of Health (NIH).• Troubleshoot hardware and software issues for machines running Microsoft Windows and Mac OS X.• Diagnose wired and wireless network connectivity.• Configure and troubleshoot Cisco VPN software on client systems.• Create backups and re-imaging of Windows and Mac OS systems using Acronis Workstation and Disk Utility.• Join PC and Mac OS X to Windows Domain.• Execute PC and Mac OS X hard disk encryption solutions such as Checkpoint Pointsec, PGP, and Securdoc Winmagic software.• Identify and remove security threats with anti-rootkit, anti-virus, and vulnerability scanners.• Configure RIM Blackberry and Apple iOS devices in an enterprise environment.• Update and maintain action notes on ServiceNow Ticketing System.