Alan Morrison Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Develop and revise implementation paths for improved quality and efficiency.
• Establish and maintain positive and effective client relationships with all client project members.
• Identify risks and issues early and create a mitigation plan to ensure quality, on-time delivery within budget.
• Contribute to new product implementation planning through collaborative teamwork.

Greater Atlanta Area

• Lead implementation services team deploying revenue cycle applications in partner hospital networks.
• Identify product requirements and coordinate with development teams for timelines to deliver updated features.
• Intake RCM initiatives, validating cost benefit, business requirements and solution design, so projects may be assessed, approved, prioritized and deployed.
• Manage cost-saving RCM projects from start to closure in accordance with PMO best practices and processes
• Continually monitor and enhance PMO processes to improve quality standards and outcomes.
• Facilitate CBA workshops to provide team-based review and approval of initiatives within the intake process.

Greater Atlanta Area

* Identify and implement workflow improvements to physician practice revenue cycle* Consult on the selection and contract negotiation for practice management information and EHR systems* Provide analytical services for RCO leadership

Alpharetta, GA

• Managed and mentored the regional project team in the implementation of revenue cycle and electronic medical records software and services for large physician groups and hospital organizations.
• Initiated pre-sale solutions engineering with large complex prospective customers in order to align services and establish and maintain effective relationships.
• Continually identified and implemented process improvements to achieve and exceed scorecard metrics to ensure the stability of implemented accounts before transitioning to account management.
• Developed and administered several project tools to guide the PM team in successful implementations.
• Built and managed the team of account managers to implement and support business intelligence tools focused on providing analysis of customer revenue cycle performance with key performance metrics via dashboards.
• Responsible for customer retention and negotiation for contract renewals.

• Delivered effective and timely implementation of the Collector revenue cycle solution, interfaces and custom solutions required for mid to large sized medical groups.
• Served as the primary escalation point for the professional services project team and customer project and sponsor representatives.
• Mentored and trained project team members on implementation methodology and revenue cycle management.
• Provided accurate and timely forecasting of new revenue activation to senior leadership.
• Maintained a high level of customer satisfaction and all other scorecard metrics by monitoring projects and by facilitating interdepartmental coordination and communication.
• Supported solutions engineering process by assessing new and challenging business opportunities.

• Managed the successful implementation of multiple complex projects concurrently while mentoring and training new staff in project methodology and the athenaNet application.
• Trained and advised customer leadership on RCM tools and procedures during and following implementations.
• Assisted with revenue forecasting and management of several special projects.
• Led seminars at three of our annual user conferences.
• Provided consultation services to several mid to large enterprise accounts.
• Redesigned the athenaNet implementation methodology with three fellow senior project managers.

Business Administration, Cis

Associate'S Degree, Computer Science