Senior Systems Support
CurrentMy job consists of making this company the only option when it comes to the tasks our products are designed to perform.How?- When a customer calls in, they are treated as family. There are no problem customers - just those who need a bit more attention. It's no secret that I enjoy my customers and genuinely like them. If I didn't, this would become just another job.- When a customer has a question that may benefit others, I write FAQs - giving the next person a chance to solve it on their own.- When a customer is frustrated with an issue, it's my job to get frustrated with them and work through the problem together.- When the issue is solved I make sure the customer takes credit in solving it. I am just another tool in their pocket protector.So between having an outstanding product and providing outrageous, generous service, everyone knows: They can count on Logic Springs Technologies to give them the best.