Alan Mutter Email & Phone Number

United States

United States

Portland Oregon

• Manage Bookings and Billing for contracts and billable service.
• Forecast Bookings and Billing for contracts and billable service.
• Manage service obligations for new product introduction products.
• Manage a team of 20 Field Service Engineers.
• Manage all my reports to complete all Safety and technical training on time.
• Attend morning pass down with Customer Group Leaders and Field Service Engineers.

East Fishkill NY

• Managed a team of 16 FSE’s.
• Manage all my reports to completed all Safety training on time,
• Monitor and control direct labor hours reported within team.
• Calculate and provide kit billing prices to the customer for the PVD group, approximately $ 90,000 per month.
• Provide action plans to customer for extended downs and updating customer when required.
• Owner for the spares key performance indicators saving company approximately $ 100,000 per month.

East Fishkill NY

• TPM for PVD supporting IBM in East Fishkill NY.
• Responsibilities included CIP meetings owner,
• Customer escalation owner,
• Project manage all new startups
• CIP projects
• System performance tracking

Support Sunfilm (thin film Solar company) L1 and L2 in Dresden GermanyWork with account teams, engineering and manufacturing to resolve and escalate on site issues. Work with account teams to insure that all retrofits are completed.Work with account teams to implement ongoing improvement projects.

Germany, China And USA

I managed a team of 17 installation engineers to perform Solar Thin film start ups.Scheduled training for the team as team was new to industry.Scheduled working schedule for team.

9700 US Highway 290 East, Austin, TX, 78660, USA.

Support the field with implant issues as part as the customer technical support in Austin.

Address: 21515 NW Evergreen Parkway, Hillsboro, OR, 97123, USA

• Plan and manage installation and sustaining of latest Applied Qx Plus ion implant systems.
• Supervise field and factory personnel during Qx Plus system installations and upgrades.
• Train local field engineers in Qx Plus preventive and corrective maintenance techniques.
• Manage customer relationships and expectations to build and sustain strong market position.
• Provide factory-based direction to customers and field personnel at worldwide locations.

Foundry Lane, Horsham, West Sussex, RH13 5PY, England

• Carried out the installation of Applied Quantum-batch ion implant systems in China.
• Provided sustaining maintenance support in China for Quantum-batch systems.
• Train local field engineers in Quantum-batch preventive and corrective maintenance techniques.

: Foundry Lane, Horsham, West Sussex, RH13 5PY, England

• Carried out the installation of Applied Quantum-batch ion implant systems in Germany.
• Provided sustaining maintenance support in Germany for Quantum-batch systems.
• Carried out the installation of Applied Xr80Leap ion implant systems in Israel.
• Provided sustaining maintenance support in Israel for Xr80Leap ion implant systems.

Foundry Lane, Horsham, West Sussex, RH13 5PY, England

• Test applied ion implant systems in manufacturing, prior to shipment, at Horsham, England.
• Assist with ion implant systems start-up on customer sites.
• Carried out above on Applied 9500, XR 9500, XR 80, XR 80S, XR Leap, and XR 120.
• Three months support at TSMC Taiwan.
• Completed Vacuum course and qualification at Edwards Vacuum Systems.

Clifton Rd, Cambridge, CB1 3QH, England.

• Tested high-voltage supplies for Beam Lithography Systems

P.O.Box 894, Brakpan, 1540, South Africa.

• Performed electrical service and repair.
• Qualified in 1987.

Hnc, Electronics

Electrical And Electronics Engineering