Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity, Gain expertise in key Fulfilment Centre process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments, Measurement of quality and inventory integrity and accuracy, while providing quality assurance feedback to the Operations management team, Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline, Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX, Plan for and identify root causes of inventory deviation, via cause and effect analysis, Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents, Lead and supervise a team of Area Managers (front-line supervisors), as well as hourly associates, in Inventory Control / Quality Assurance operations within the Fulfilment Centre, Be responsible for the overall direction, coordination, and evaluation of the Fulfilment Centre’s operation, Carry out supervisory responsibilities in accordance with our policies and procedures, including: Interviewing and training Fulfilment Centre employees, Assuming full accountability for setting and meeting of operational goals, Strategic planning and forecasting. Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover, Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements, Participate in network-wide Fulfilment & Operations-focused quality initiatives.

Support and work in the department as requireHelping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliersProviding vacation coverage for Area ManagersProviding policy follow-up, attendance tracking (duties do not extend to discipline)Tracking and reporting of ATS/labor hoursAssisting the floor as an associate resource, training associates and verifying SOP complianceEnsuring successful area performance, through tracking, reporting and feedback of associate performanceParticipating in Operational Excellence initiatives in some capacityFilling in as needed with production dutiesFully understanding workflow and daily production goalsReviewing and updating SOP as requiredAssisting in keeping work area clean and organizedIdentifying and addressing safety hazards within the work areaCoaching associates to work safely at all timesParticipating in safety initiativesReferring all job injuries immediately to area manager

Support and work in the department as requiredHelping support daily management of department duties, includingallocating labor, leading meetings, assigning job duties, and communicating withinternal and external suppliersProviding vacation coverage for Area ManagersProviding policy follow-up, attendance tracking (duties do not extend to discipline)Tracking and reporting of ATS/labor hoursAssisting the floor as an associate resource, training associates and verifyingSOP complianceEnsuring successful area performance, through tracking, reporting and feedback of associate performanceParticipating in Operational Excellence initiatives in some capacityFilling in as needed with production dutiesFully understanding workflow and daily production goalsReviewing and updating SOP as requiredAssisting in keeping work area clean and organizedIdentifying and addressing safety hazards within the work areaCoaching associates to work safely at all timesParticipating in safety initiativesReferring all job injuries immediately to area manager