- Hands-on projects involving the installation, maintenance, troubleshooting and repair of information and communication technology hardware and software.- Device configuration, IPv4, IPv6, Subnetting, virtual local area networks (VLANs), routing protocols, and wide area networking (WAN) technologies- Training in administering and configuring Windows Server 2016 - Studied information security professionals, including access control, identify network vulnerabilities, vulnerability analysis, cryptography, and security architecture and design.- Azure and AWS models, virtualization, infrastructure, security, resource management and business continuity.- Preparation for CCSP- Powershell and Python scripting projects

Core Competencies:Development and TrainingOnboarding and Full Employee LifecycleCross-Team CollaborationSubject Matter Expert for my DivisionStakeholder EngagementRisk ManagementProcess ImprovementStrategic PlanningPeoplesoft/ctcLinkQueriesSalesforceVlookup Formulas

Configuration: Facilitate configuration of the Recruiting & Admissions, Prospect, Academic Advisement, Campus Community, Student Records, Financial Aid, and Student Self-Service modules in Peoplesoft Campus Solutions by working with SBCTC staff and subject-matter-experts at Green River College (GRC). Data Cleanup: Advise and assist as needed in cleaning up GRC data to support data conversion.Validation: Work with SBCTC, the ctcLink PM, and the CS Data Lead to assist in coordinating and completing data validation.Business Processes: Lead and facilitate teams of subject-matter experts (SMEs) across GRC in developing best practices, and creating and documenting new standardized processes. Create or update walkthroughs and Quick-Resource-Guides. Foster problem-solving skills within process teams. Work closely with SBCTC, FirstLink, and Wave 1 staff to learn from their experiences with Campus Solutions.Training: Lead end-user training for assigned Campus Solutions modules. Collaborate with ctcLink PM and SMEs from various Student Services functions to assign training leads to each module area. Assist SMEs during end-user training as appropriate. Assist in development of training plan. Develop training resources, including a facilitator's guide, for use by student self-service coordinators, and assist in development of the self-service training plan.Optimization: After GoLive in Fall 2021, work to improve the newly developed processes across student services.

Lead special projects including implementation of Advising OneNote manual and event planning Primary group of advisees include majors in IT, Business and PsychologyAdvise students on institutional policies, admissions, academic planning, degree requirements, immigration advising (OPT, CPT, F-1 Visa requirements, issuing I-20s, SEVIS, etc.), and program prerequisitesFacilitate orientation workshops, new student advising sessions, new student pre-registration and ad hoc projects as neededEvaluate and improve programs and procedures to enhance the overall experience for international students, faculty and staffOversee, supervise and train orientation volunteers, as many as 40 on a quarterly basisPlanned, coordinated and executed quarterly orientation events for international learners. Led and facilitated topical, hands-on workshops and educational events. Conducted surveys to assess and evaluate effectiveness of onboarding workshops and orientation events, adapting as needed for improved results. Collaborated with global partner agents in marketing and recruiting efforts.

Designated SEVIS Officer (DSO), Academic and Immigration Advising for the International Education Programs office. AWISA member. Trained in International Student Advising, F-1 for beginners workshop and intermediate workshop hosted by NAFSA. Primary functions include academic and immigration advising, for example: student academic records, college transfer advising, professional/technical program advising, intensive English program issues, immigration related questions, student immigration record maintenance through SEVIS among many other tasks as assigned.Responsible for upwards of 450 student immigration and academic records.Contributed new technology ideas to streamline or improve upon office practices, such as the use of OneNote and Office365 for project collaboration and shifting orientation towards online Canvas modules.· Managed the delivery of essential services, including academic and career counseling, for 150+ graduate students.· Utilized instructional design methodologies to create engaging and informative learning experiences for graduate students and faculty; developed online orientation courses and program handbooks.· Led the training and development of 150+ students and 15+ faculty members through virtual quarterly sessions; quickly converted in-person orientation to virtual in response to COVID-19, ensuring seamless transition for students.

Designated SEVIS Officer (DSO), Academic and Immigration Advising for the International Education Programs office. AWISA member. Trained in International Student Advising, F-1 for beginners workshop and intermediate workshop hosted by NAFSA. Primary functions include academic and immigration advising, for example: student academic records, college transfer advising, professional/technical program advising, intensive English program issues, immigration related questions, student immigration record maintenance through SEVIS among many other tasks as assigned.Responsible for upwards of 400 student immigration and academic records.Contributed new technology ideas to streamline or improve upon office practices, such as the use of cloud services for project collaboration and shifting orientation towards online Canvas modules.

Development of marketing materials (i.e. website, banners, brochure), overseas travel for program marketing and Agent relations for both the day school and summer programs. Extensive overseas travel experience to Hong Kong, China, Vietnam and Taiwan. Responsible for academic and personal advising, and student transfersResponsible for overseas client relations, conflict resolution, and expansion of services.

Prospect/Student Interaction (90%) Building Relationships • Take inquiry calls from potential students and return web inquiries and phone calls promptly, providing accurate information about the programs• Encourage all qualified prospects to schedule an appointment for an interview • Make outbound phone calls to potential students who have expressed interest in attending the institution; outbound calling efforts are a key component of this role • Participate in organized phone-a-thons according to company best practices • Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospects/students • Follow up on all inquiries that fail to schedule or show for an interview • Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns Interviews • Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated company policy • Utilize only approved company materials during the interview process, and conduct interviews according to the stated policies and process at all times • Meet with potential students to discuss and advise on suitable programs in accordance with the student’s desires, qualifications, and objectives • Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student’s motivations and concerns about attending the college