Alan Nickell Email & Phone Number

Frederick, Maryland, United States

Provide end user support for 4-5000 employees nationwideiSupport ticketing system/Cisco Finesse call systemWindows 7/10 imaging, Active Directory, AzureMicrosoft O365/Microsoft Teams/Zoom/Skype/OWASonicwall VPN troubleshootingForcepoint/Symantec troubleshootingManage laptops/desktops/Point of Sale systems at retail/corporate/remote locationsPrinter troubleshootingSite down layer 1 network (modem, Juniper firewall/switch) troubleshootingMicrosoft Dynamics AX user account management along with various other account management of integrated systems

Frederick, Md

Wholesale buyer/reseller of Enterprise IT equipmentFreelance IT supportApple laptop refurbishmentMobile phone repairCryptocurrency trader/transaction processor

Arroyo Grande, Ca

Monitor and maintain multiple server operating systems: Microsoft Windows Server 2003, 2008 R2, 2012 R2, & Red Hat Enterprise Linux. Creating and maintaining user/computer accounts within Active Directory.Monitor and maintain server hardware and system health using Microsoft System Center Operations Manager & Solarwinds.Configure, monitor and maintain internal backup solution: Symantec Netbackup & i365 eVault.Monitor and maintain DAS, SAN, and NAS devices.LAN, WAN and Wireless LAN configurations.Experience with disaster recovery and BCP planning/execution.Create documentation and procedures for IT department and end users.

Arroyo Grande, Ca

Troubleshoot customer issues via email, phone calls, and remote assistance via PC Duo, RDP, and various webinar software.Over 2500 endpoints.Symantec Altiris ticket system, In house custom ticket system.Windows 98 to Windows 7.Blackberry Administration.Active Directory Administration.

Arroyo Grande, Ca

Troubleshoot LAN connectivity, hardware malfunction and physical issues with computers, printers, and other network devices at satellite branch offices.Complete service requests for adds, moves and changes to any IT related hardware with detailed documentation within the request. Assisted with Windows 98 to Windows XP upgrade and again with Windows 7 upgrade. Troubleshoot, install and upgrade many software suites. Install, configure and maintain printers on satellite branch print servers including multifunction devices.Provide technical support to users using remote software tools such as PC-Duo and Remote Assistance.