Alan O. Email & Phone Number

1.-Managed IT assets and a network system based on Fortinet and Ubiquiti, overseeing the administration of more than 1000 assets.2.-Google Workspace Administration: managed the Google Workspace environment with over 850 users, including user account management, email and calendar configuration, group management, and access control. Ensured compliance with security policies and data protection regulations, and provided end-user support and training on Google Workspace tools and… Show more 1.-Managed IT assets and a network system based on Fortinet and Ubiquiti, overseeing the administration of more than 1000 assets.2.-Google Workspace Administration: managed the Google Workspace environment with over 850 users, including user account management, email and calendar configuration, group management, and access control. Ensured compliance with security policies and data protection regulations, and provided end-user support and training on Google Workspace tools and features.3.-Provided support through tickets and managed the onboarding and offboarding of employees.4.-Maintained inventory management and performed maintenance tasks.5.-Planned and implemented new projects while maintaining absolute control over them.6.-Organized the provider portfolio and managed quotations and the creation of POs, as well as the follow-up on required deadlines.7.-Managed new resources needed for new and existing clients.8.-Controlled and processed billings for the department.9.-Conducted daily activities such as auditing workstations and ensuring good use of IT equipment, providing L1 support as required during workstation audits, and reviewing network health. Show less

Guadalajara Y Alrededores, México

1.-Technical Support: Maintenance of both software and hardware in all IT assets, such as servers, laptops, UPS, and backup generators.2.-Equipment Maintenance: Maintenance of specific equipment such as computers, servers, printers, etc.3.-Internal account maintenance through AD: Administered the company's Active Directory, having control and management of 800 local and remote users.4.-Creation of the Cloe moda AI Skill for Alexa: Utilized AWS technologies to create the… Show more 1.-Technical Support: Maintenance of both software and hardware in all IT assets, such as servers, laptops, UPS, and backup generators.2.-Equipment Maintenance: Maintenance of specific equipment such as computers, servers, printers, etc.3.-Internal account maintenance through AD: Administered the company's Active Directory, having control and management of 800 local and remote users.4.-Creation of the Cloe moda AI Skill for Alexa: Utilized AWS technologies to create the skill using JavaScript programming.5.-Creation of VR for warehouse-based training: Developed a controlled environment where Unity was used to virtually enter the warehouse and understand the specific roles of each area.6.-Design and modeling of administrative interiors to create a network map: Modeled in 3D to carry out all network implementations and identification for better control and internal administration of the department.7.-Administrative control of IT accounts: Managed relations with IT vendors, including first contact and project closure with the vendor.8.-Administration of contracts in the IT area: Managed leasing contracts with vendors and returned or renewed assets. Show less

Guadalajara Y Alrededores, México

1.-Perform preventative maintenance on MTI-Apple security equipment.2.-Verify displays for Apple products at Liverpool, Palacio De Hierro, and Best Buy.3.-Repair equipment malfunctions promptly, providing services throughout the state of Jalisco.4.-As the ACS supervisor, investigate issues reported in each country and communicate with technicians to find a solution as quickly as possible.5.-Maintain up-to-date records of each service provided in the local… Show more 1.-Perform preventative maintenance on MTI-Apple security equipment.2.-Verify displays for Apple products at Liverpool, Palacio De Hierro, and Best Buy.3.-Repair equipment malfunctions promptly, providing services throughout the state of Jalisco.4.-As the ACS supervisor, investigate issues reported in each country and communicate with technicians to find a solution as quickly as possible.5.-Maintain up-to-date records of each service provided in the local database. If a service is not assigned, initiate the appropriate protocol. If the service is not found, create a new entry in the NI platform. Show less

Guadalajara Y Alrededores, México

Grado En Ingeniería, Computer And Information Systems Security/Information Assurance

Cs50 For Lawyers, Cs50 For Lawyers

Activities and Societies: Computational Thinking Programming Languages Algorithms, Data Structures Cryptography Cybersecurity Internet.

Licenciatura, Informatica Administrativa