Alan P. Email & Phone Number

Melbourne, Vic, Au

Australia

Australia

As a Community Manager, my job heavily revolved around the launch of games of New State Mobile, The Callisto Protocol, PUBG and more. I managed our local social accounts, ran events, engaged in our online communities and liased between community members and our development teams.• Contributed to establishing the North American New State Mobile Social Media Channels. • Managed the conceptualisation and execution of North America's New State Mobile Community Events for 2022, resulting in the highest overall DAU (Daily Active Users) increase and retention count on the North Americas Discord. • EOY for 2022, I specialised in creating events that players enjoyed which helped increase our traffic margin by 400% with organic growth from 5824 to 25,738 members. Overall increase was four times the average amount compared to any other region and was done with a minimal budget.• Led and managed a team of moderators, ensuring they were aligned with community standards. • Created strategic and tactical planning documents, including quarterly plans of Community events and KPIs for New State Mobile growth. • Worked with our Global Publishing and Marketing teams to establish improved Communications and marketing efforts for our events and general direction. • Designed multiple in-game cosmetics for community rewards. • Analysed performance of all marketing programs to identify best opportunities for optimization. • Assisted the marketing team by creating content with major influencers and working with third-party vendors by traveling overseas to South Korea.• Developed and maintained relationships with core gamers, streamers, and influencers.• Exceptional knowledge of relevant social media platforms and current trends in digital marketing.• Managed the Social Postings and Announcements Globally for the North America Region.• Prepared detailed marketing forecasts on a daily, weekly, and quarterly basis.

Remote

• Managed and maintained the North America Social Channels for PUBG Support, PUBG PC Discord, and the PUBG PC Steam Announcements, with an audience range spanning over 2.8 million followers, with an outreach expanding to over 25 million plus impressions. • Actively monitored player feedback and bug reports to the QA team. • Moderated and generated daily and weekly PC sentiment reports to our Global Publishing Teams. • Assisted in the collection of monitoring daily and weekly sentiment for the Console teams. • Innovated the Global reporting standards to how sentiment was being relayed to the Developers and Regional teams.

Melbourne, Australia

• Performed installation of Windows Based Networks for SOHO. • Identified client needs in assembling and repair of customers computers and electronics. • Addressed technical issues by providing onsite or remote support to customers. • Installed hardware and software required for specific jobs, testing and ensuring that they are working properly.• Provided education and training to users regarding hardware and software installed for them to use the facility with ease.• Performed duties in compliance with company set standards to ensure that all tasks were aligned with company objectives.

Bachelor Of Cyber Security, System, Networking, And Lan/Wan Management/Manager

Diploma Of Software Development