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Alan Pardoe is listed as Bachelors Degree at University of Wales Trinity Saint David based in Greater Swansea Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alan Pardoe.
Alan Pardoe previously worked as Head Of Customer Relations at Hsbc and Deputy Head, Business Telephone Banking at Hsbc Commercial Banking. Alan Pardoe holds Bachelors Degree, Psychology, 2:2 Honours from University Of Wales Trinity Saint David.
Experienced Head Of Customer Relations with a demonstrated history of working in the financial services industry. Skilled in Banking, Customer Relationship Management (CRM), Commercial Banking, Contact Center Operations, and Management. Strong operations professional with a Bachelors Degree focused in Psychology from University of Wales Trinity Saint David.
Listed skills include Leadership, Customer Experience, Strategic Influence, Banking, and 20 others.
A career timeline built from the work history available for this profile.
London, Greater London, United Kingdom
Head of Customer Relations Business and Corporate banking. Operationally and strategically led the creation and implementation of HSBC Commercial Banking complaints centre of excellence. Customer focused and strategic initiative that required the complete set up and management of the process through to a business as usual contact centre.Management.
Swansea, United Kingdom
Managing Commercial Contact Centre, Business Telephone Banking department of circa 300 staff delivering high class customer service to commercial customers.Delivery of high class customer service through inbound and outbound telephony channels. Web chat and social media.Managing KPI's to ensure customer experience and customer satisfaction is at highest.
Swansea, United Kingdom
Direct Relationship Manager for high valued Premier customers. Managed 150 Relationship Managers ensuring TCF principles applied and product sales satisfy regulator. Products sold include mortgages, credit cards, personal loans, bank accounts and savings products. Senior lead manager for HSBC Premier Mortgages within UK leading a team of circa 50 mortgage.
United Kingdom
Driving change and implementation to processes, procedures, products,services and behaviours.Root cause analysis of complaints received to implement fixes and enhance customer experience. Overall result reduced complaint volumes circa 25% enhanced customer satisfaction and operational business change.
United Kingdom
Sales Manager Inbound, Outbound and Customer Retentions HSBC Wealth Management and Insurance.Leading and managing insurance sales teams motor, home and health insurance. Exceeding customer needs.Exceeding internal sales plan.Coaching and development of junior managers.
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Alan Pardoe is listed as Bachelors Degree at University of Wales Trinity Saint David.
Alan Pardoe is based in Greater Swansea Area, United Kingdom, United Kingdom.
Alan Pardoe has worked for Hsbc, Hsbc Commercial Banking, and Hsbc Retail Banking And Wealth Management.
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Alan Pardoe holds Bachelors Degree, Psychology, 2:2 Honours from University Of Wales Trinity Saint David.
Alan Pardoe is listed with skills including Leadership, Customer Experience, Strategic Influence, Banking, Stakeholder Management, Sales, Networking, and Business Development.
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